Reeds Rains Reviews 

2,434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, knowledgeable, and professional, making interactions pleasant and supportive. The service provided is often described as excellent, with many appreciating clear communication and being kept informed throughout their process. However, some people mentioned significant issues with communication, reporting a lack of replies to emails and calls, and feeling uninformed. A few other people also felt that customer service was unprofessional, experiencing delays and a lack of diligence, particularly concerning rental property management and maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting outstanding and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over a lack of proactive... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,434)

401 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid

I moved out from a previous agent expecting to lose money, but I actually received my full deposit back—even though I accidentally scratched the wall while moving out. It made me realise that Reeds Rains don’t treat tenants fairly.
They took 80 percent of my security deposit for painting a wall and taking the bin out to be collected by council.If you are a person of colour avoid.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Keeping the seller up to date

Very help-full and friendly staff, who explain the whole process to their clients, including being kept up to date with the selling process.

April 2, 2026
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Reply from Reeds Rains

Thank you for your lovely review , hope you all have a happy easter 🙂

Rated 1 out of 5 stars

This was a premeditated target attack…

This was a premeditated target attack on someone's disability did not want to help them get a property never wanted to help them. This is a clearer discrimination because they don't like you if you're on benefits. Under the 2010. Quality at. You do not have to have a current hall because you are autistic. But they won't be listened and they don't care if you're autistic or not they don't want you if you're on benefits they only want working class people where this benefits scrounge to them.we still have agencies like this that are making people choose between taking their own life. Or having no life at all. And they're pushing people away.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

A friendly and professional service

The company have been very prompt with all communication. Calls backs have been done to check details. The process was made clear and explained well. Paperwork is accurate and thorough. Staff are friendly and professional. Overall I’m very happy with how the sale has been handled so far!

April 1, 2026
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Reply from Reeds Rains

We're happy to hear that our clear communication and thorough paperwork have made the sale process smooth. We appreciate your kind words about our friendly and professional staff. Thank you for sharing your positive experience!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Great communication and no nonsense…

Great communication and no nonsense sales pitch. Todd gave me a detailed explanation of the whole process. Kirsty promptly updated me with viewings, this made my experience so far exceptional.

February 23, 2026
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Reply from Reeds Rains

Hi Dawn, thank you for leaving a review about Reeds Rains and specifically Todd and Kirsty. I'm delighted we have managed to find a buyer so quickly. Thanks again, Greg

Rated 5 out of 5 stars

Reed Rains Stockton

We’re currently in the early stages of buying a property through Reeds Rains, and I just wanted to highlight how fantastic Andrea at Stockton has been throughout so far.

We first approached Andrea with our interest in a property before we had even sold our own home, and from that very first point of contact, her service has been exceptional. She has been incredibly supportive, proactive, and always willing to help.

Andrea has kept in regular contact with us regarding the progress of our own house sale, while also communicating with the family selling the property we’re hoping to buy. This has made what can be a stressful process feel much more manageable and reassuring.

We’re so grateful for everything she’s done so far—her customer service truly is outstanding, and we feel in very safe hands moving forward.

March 18, 2026
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Reply from Reeds Rains

Thank you so much for such a kind review. We’re absolutely delighted to hear how supported you’ve felt throughout the early stages of your move — even before your own sale was underway (Andrea does have a habit of being one step ahead!).
Buying and selling at the same time can feel like spinning plates, so it’s great to know Andrea’s proactive approach and regular updates have helped keep everything a little calmer and more reassuring.
We’ll be sure to pass your lovely words on to her.

Wishing you all the best as things progress, and we’ll be right here with you every step of the way.

Rated 5 out of 5 stars

Highly recommend

Have bought and sold with Reeds Rains several times now. We've always found Jack and his team a delight to deal with; friendly, professional, knowledgeable and efficient - what more could you ask? Would definitely recommend.

March 31, 2026
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Reply from Reeds Rains

Thank you for such a lovely review, Lynne - It's always a pleasure working with you.

Jack & the team.

Rated 5 out of 5 stars

Fantastic service

I can not fault Reed's & rains Halifax. The staff have been really helpful right from the beginning. The communications has been really good from all of the staff. I'm so happy I chose them to sell my house.thay have given 💯 . I would definitely recommend them to others.

March 31, 2026
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Reply from Reeds Rains

Good morning Sharon and thank you so much for your lovely review and extremely kind words! It has been and continues to be an absolute pleasure dealing you with and we are so pleased our service continues to exceed expectations. We look forward to guiding you through the sales process with minimum stress and maximum efficiency right up to exchange and completion. Thanks again for your faith in us. Reeds Rains Halifax

Rated 5 out of 5 stars

Chantelle and Hayley were great

Chantelle and Hayley were great. Very professional and kept me informed.
I will certainly recommend them to friends and family. Well done Reeds Raine on Highfield Rd Blackpool !
Only had my property on for 6 months from Sept 2025 until March 2026 and I already have a sale on it too.
20 out of 10 !!!!!!

March 31, 2026
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Reply from Reeds Rains

Hi Beverly,

Thankyou for taking your time to leave us a great review!!

We appreciate your kind works.

Reeds Rains Blackpool

Rated 5 out of 5 stars

The staff where very supportive during…

The staff where very supportive during difficult decision to sell my property and I was pleasantly surprised how well it all went. Thanks to Lynsey and Chris.

March 23, 2026
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Reply from Reeds Rains

We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent communication and support from the Reeds Rains Evesham team

I would like to share some very positive feedback about my experience with Reeds Rains Estate Agents in Evesham, especially Jack Ford and the wider team.

Jack was very professional, friendly and helpful throughout the process. It was very easy to arrange both the first and the second viewing, and each time I was given plenty of time to look around the property and ask questions without feeling rushed.

I would also like to highlight how supportive and responsive the whole team has been with emails and other communication. This made the process feel much smoother and much less stressful.

During my second viewing, another colleague kindly allowed me the time I needed to take measurements and carefully assess the loft space. Their patience and understanding made a real difference and helped me feel more confident in my decision-making.

This experience made what can sometimes be a stressful process feel much more positive and straightforward.

Thank you again to the whole Reeds Rains Evesham team for your professionalism and support.

March 14, 2026
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Reply from Reeds Rains

We're happy to hear that you had a positive experience with our Evesham team. We appreciate your highlighting their professionalism and support during your property viewings and decision-making. It's great to know our team's responsiveness and patience made the process smoother for you. Thank you for your feedback.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Smooth process

Smooth process, friendly. Helpful & experienced. Great communication throughout.

March 31, 2026
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Reply from Reeds Rains

We're happy to hear that you found the process smooth and our team helpful! We appreciate your kind words and value your feedback.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Reeds Rains in Evesham - selling property experience.

We have found Reeds Rains in Evesham very professional, friendly and helpful in selling our property. We would highly recommend them. Many thanks to Jack and his team.

March 31, 2026
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Reply from Reeds Rains

We appreciate your kind words! We're happy to hear that you found our team professional and helpful during the sale of your property, and we thank you for recommending us.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Good support

Good support, help and speed of seeing a potential purchase with excellent help to acquire

March 30, 2026
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Reply from Reeds Rains

Thank you for your kind review. We’re really pleased to hear that you found our support helpful and that the process of viewing and progressing your purchase was smooth and efficient.
Providing a responsive and supportive service is really important to us, so it’s great to know this came across during your experience. If there’s anything further we can help you with, please don’t hesitate to get in touch, and we wish you all the very best with your purchase. Thanks Reeds Rains Clevedon

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