Quality great customer service and above all they care for you as much as there products I have now purchased Polo’s, Sweat Shirts and my favourite Half Zipped Knitwear absolutely top quality. To th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reef Knots are an ace company who LISTENS👂🏽 to their customers when things, unfortunately, go wrong. They are RESPONSIVE, CARE and sell QUALITY products. I would 100% recommend them and definitely... See more
Company replied
Well I keep looking for a red polo in my size, but damn it, they come in & sell out within a few days. Looks like people with similar tastes & a requirement for top quality items are quicker of the ma... See more
I have ordered stuff from this company for a couple of years, I treat all our men folk to Reef Knots clothes for Christmas. The quality is exceptional, the style fun, and the items seem to suit all, y... See more
Company replied
Company details
Written by the company
We are a small UK clothing brand specialising in exceptional quality menswear. We specialise in outstanding fit, fabric and customer service. Key product lines include: Tops & Jumpers, Polos, Shirts, Tees, Swim Shorts and accessories. We are predominantly an online business, but we also have one physical shop in Salcombe, Devon. Established 2013 with c.100k customer orders shipped.
Contact info
Unit A2 Ashville Court, Methuen Park, SN14 0ZE, Chippenham, United Kingdom
- 01249 736 236
- info@reefknots.com
- reefknots.com
4.9
Excellent
157 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with fit
Very happy with fit, quality and customer service. I wish they did chinos !
July 17, 2025
Unprompted review
Reply from Reef Knots
Thank you for your custom and review! We are looking at chinos and have done them in the past. The multiple sizes make them complicated, but i'm sure that as we grow we can justify the range again.
This is 3rd occasion I have used Reef…
This is 3rd occasion I have used Reef Knots. Product exactly as ordered and described, delivered on time , well packed - not in a plastic bag!! No hesitation in using them again.
Mervyn Squire
July 7, 2025
Unprompted review
Reply from Reef Knots
Thank you for such a great review! Very pleased you are happy with everything.
Cracking bit of kit
Cracking bit of kit. Fit like a glove and robustly constructed. Stylish around the pool as evidenced by a few admiring glances. Recommend!
June 30, 2025
Unprompted review
Reply from Reef Knots
Thank you for the very kind review. We hope to see you again soon!
I’ve just grown up into polo shirts
I’ve just grown up into polo shirts! The Reef Knot shirts I bought are of great quality and fit. I’m hooked!
July 3, 2025
Unprompted review
Reply from Reef Knots
Thank you for your review. Glad we can help support you in this exciting phase of your life! It's always polo season!
Terrible quality swim shorts
I bought 2 pairs of the swim shorts for my husband and after less than 10 weeks of wear during several summer holidays, the elastic totally gave up and rendered the shorts unwearable. These shorts were expensive and I expected good quality items. However, to me there is a fault with the design but I have been fobbed off by their customer service. I would not recommend purchasing anything from this company after this experience.
July 3, 2025
Unprompted review
Reply from Reef Knots
Julie, as we explained to you through customer service, after you had told us you purchased these 18 months ago, our records showed that you had actually purchased these shorts over 5 years ago in 2020. Understandably, we cannot give a lifetime guarantee on a fabric product that spends its time in chlorinated and salt water and as you admit has been on at least 10 holidays. All swimwear has a harder life than most items of clothing and will have a natural life span. Understandably, we cannot measure how this product has been treated over that length of time or the type of cleaning conditions or products it has come into contact with. I believe leaving a one-star review for a small business, ruining our exemplary record on TrustPilot is very harsh. In my opinion, your interactions with our staff were bizarre, confrontational and extremely unreasonable, especially once it was revealed that you had significantly tried to mislead us over how long you had owned the product. You even personally called me aggressive when I addressed you by your first name in an email, rather than a salutation (?), despite us having had a phone conversation previously where you made no such objection. We always go above and beyond to fix customer issues, but I’m afraid any fault on our part would have displayed itself years and years ago. After more than 75,000 customers, this is the strangest and most unreasonable customer interaction we have had. I wish you the best for the future, but would ask that if you contact us again, to be more reasonable and considerate to the people trying to help, Patrick (Founder)
Very good quality clothing
Very good quality clothing, which was beautifully packaged. I had to return them and get a slightly smaller size and, when I returned the items, both the replacements and the refund (refund of the original order, as I ordered replacements before returning the originals) were very prompt.
Great to support a new home-grown brand.
June 26, 2025
Unprompted review
Reply from Reef Knots
So pleased we could get everything sorted for you! Thank you for the review!
Superb clothes delivered in excellent…
Superb clothes delivered in excellent packaging. Great customer backup with a constantly changing stock
Regards
Malcolm
June 20, 2025
Unprompted review
Great products
Excellent quality and design at a good price. Love the range of colours. First place I now look now.
June 26, 2025
Unprompted review
Reply from Reef Knots
Andy, that's so great to hear. Than you for taking the time to leave a review!
Reef Knots is genuinely a great British…
Reef Knots is genuinely a great British brand offering quality clothing sourced carefully.
I have purchased several items over a number of years and have found ALL to be of excellent quality.
June 24, 2025
Unprompted review
Reply from Reef Knots
Thank you so much for your kind words about our business. We are very pleased that the efforts we make on quality are shining through!
Nice designs
Nice designs, nice fresh colours, comfortable and well made.
I ordered two polo shirts & two long sleeve casual shirts for a holiday. Will definitely be buying from Reef Knots again.
June 23, 2025
Unprompted review
Reply from Reef Knots
Thank you for your very kind review, Peter. We look forward to welcoming you back.
Always excellent quality and service
Always excellent quality and service, and nicely packaged.
June 4, 2025
Unprompted review
Reply from Reef Knots
Thank you so much for your review! Very pleased you are happy.
I must’ve had about four or five items…
I must’ve had about four or five items from reef nuts. Everyone has been a high-quality. I thoroughly recommend this small company I will be buying in the future.
June 11, 2025
Unprompted review
Reply from Reef Knots
Thank you for taking the time to leave us a review. We are thrilled our commitment is shining through.
Excellent company
Excellent company. Fast online service and excellent quality!
June 1, 2025
Unprompted review
Reply from Reef Knots
Thank you so much for reviewing us. Very kind words!
Reef Knots for sure
Reef Knots are an ace company who LISTENS👂🏽 to their customers when things, unfortunately, go wrong. They are RESPONSIVE, CARE and sell QUALITY products. I would 100% recommend them and definitely buy from them again (and NO they're not paying me to say this!)
I only leave comments when I have received exceptional service! Growing stronger and stronger reefknots.com!😁
May 8, 2025
Unprompted review
Reply from Reef Knots
Thank you so much for such a glowing review and that our customer commitment come through. Very kind and we hope to welcome you back soon.
Good quality products
Ordered a few items over the last few months. Good quality products and I'm very happy. Returns have been easy and dealt with promptly.
May 6, 2025
Unprompted review
Reply from Reef Knots
Thank you, Simon. We are very pleased you've had a good experience and look forward to welcoming you back in the future!
Good quality products
Very efficient service. Product delivered in quality packaging and polo T-shirts excellent quality. I loved the colours my husband might prefer more greys and navy colours. Would definitely recommend.
May 8, 2025
Unprompted review
Reply from Reef Knots
Thank you very much for your kind words! We will take on your colour comments too for future collections.
Polos and swim shorts
Easy to order. Quick delivery and high quality clothing with great colour choices and fit.
April 22, 2025
Unprompted review
Reply from Reef Knots
John, Thank you for the very kind review. We're so glad that you are happy with everything!
Very efficient service and both shirts…
Very efficient service and both shirts look great and are good quality. It was nice to buy clothes that are primarily made in Europe and have not come from the Far East.
May 1, 2025
Unprompted review
Reply from Reef Knots
Thank you, Martin. It's always so nice to hear the efforts we go to in order to make a great product are appreciated. We hope to welcome you back soon!
Great quality & service
Ordered two Polo shirts and love them both. Excellent quality and fit.
Also really loved receiving the shirts boxed and obviously wrapped with care. So much nicer than them simply being in a plastic bag.
April 21, 2025
Unprompted review
Reply from Reef Knots
Thank you, Sean. We're so pleased you are pleased with your polos and the attention to detail we try to go to. We hope to welcome you back again.
Great product
Great product, very high quality. I will definitely buy again and recommend.
April 29, 2025
Unprompted review
Reply from Reef Knots
Thank you so much for taking the time to leave us such a great review. Very much appreciated and we look forward to welcoming you back soon!
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