Refine Packaging Reviews 388

Highly responsive with excellent attention to detail. Harry followed up promptly whenever something needed clarification and remained fully committed to keeping the project on track and delivered to a high standard.

We had a horrible experience with Refine Packaging. We used them the first time in 2023. As suggested on their website, they offer help with the graphic design of product packaging. I had high hopes since their website showed good reviews. I had 4 varieties of the same product with different flavors that needed to be printed. When I received the printed boxes I noticed that their graphic designer had copied and pasted the same ingredients from one of the products to all of the other ones. I was surprised that they will make such a mistake. When I reached out about this issue, the only solution was that they will print ingredient stickers to cover up the problem, but I will still have to pay for them. I tried to give them another chance in 2025. Unfortunately, I was again frustrated. When I received my boxes this time, the color was way darker than the design. Again, I'm not sure how this could have happened, since this time I sent them my own designs with a specific shade. In this case again, the solution was to pay 60% of the price to get the boxes reprinted. THEY NEVER HOLD THEMSELVES ACCOUNTABLE FOR THE MISTAKES THEY MAKE. In addition, it seems that every time there is some issue, which reflects their unprofessionalism. As a women owned small business, or any other small business for that matter, we can not afford to lose money dealing with companies like Refine Packaging.

I hope my review will help others and deter them from wasting money with this company. I suggest you look for other more reputable companies. From my research and as another reviewer stated, it seems that they work with a foreign 3rd party for their services, which make it difficult to resolve issues and get refunds.

Incredible look and feel of the boxes, excellently "translated" from my design to their die-cut and rendering, these things look so good.

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the look and design of my boxes. He was very thorough and made sure that I approved every detail in order for them turn out just right. I am so happy with the quality and look and I am very excited to continue business with them in the future.

Thank you so much Brian!

Trust pilot is very good website

David White was a delight to work with!
From start to finish he was always there to answer any questions or concerns we had.
Quality products and high quality employees!

Thanks again David!

Zack was patient with all our team's questions, responded promptly and helped trouble shoot when we hit roadblocks. We would defintely work with Refine Packaging and Zack again.

AMAZING detailed work! I work with Brian and he is AMAZING!

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediately and walked me through the entire process step by step, which was huge for us since this was our first time ordering custom packaging.

Even with our low production quantity, they still treated us like a priority. The turnaround was fast, communication was clear, and the final product brought our vision to life exactly the way we wanted.

Refine Packaging has earned all of our future custom packaging business. Five stars without hesitation.

Best Mailer Boxes

We've worked with Jack at Refine Packaging multiple times over the last few years and he always provides us terrific service.

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across concept, design, and execution, but with Harry I’ve always felt confident we’d get accurate dielines, precise box builds, and premium print quality.

Over the past 12 months we’ve produced five complex solutions from gable boxes to tubes and each project was delivered flawlessly. Harry’s response time is formidable, his communication is clear, and his attention to detail is exactly what a luxury brand requires where quality is non-negotiable. Thank you, Harry, for the care and craftsmanship you bring to every step. I look forward to many more projects together.

I've worked with David on 2 high-volume orders. Both were produced quickly and on budget.

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that was willing to work with me and allow me to order MOQ of 1000 boxes. Zack was kind, helpful, and patient with me. When my boxes arrived, they were beautiful, professional looking. I can't wait to work with them again. I was highly impressed with them.

A very straightforward process — from my initial idea, all the way through to receiving the finished boxes. Steven was super helpful throughout — couldn't've had a better experience. Would highly recommend.

We had a great experience working with Refine's representative, David White. We're a cosmetics and skincare brand, and we were delighted with how customizable Refine's options were. Their pricing is also very competitive compared to other packaging suppliers available. We will be returning to Refine again for future product lines as we continue to grow. Thanks David!

Working with Refine Packaging was great. They quickly got my packaging printed, packaged, and sent out immediately after I sent my design. I worked with David White who provided exceptional service and answered any questions I had.

Great lead time, quick process working with David White, and nice quality!

Steven has always been extremely helpful, accommodating, and timely in his communication! He helped me with a last minute production crisis I had and provided excellent service and assistance. His reliability is commendable!

I had a great customer experiences working with David White. We are a seasoning company and this is the first time we have gone beyond our local printer. David worked through many of our questions and teamed with the production group to deliver a superior product. Even the founder of the business was very impressed. We plan to do more work with Refine