Paper work and on-line submissions seemed to be to today's standard. Note I'm 72 and completed all on my own. At some point disclosure of fees should become evident. Thank you for all the follow-up,... See more
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What a pathetic service you guys have, sending email form every three days while going thru email process, there is no option to submit form in your submission form. I sent email 4 times asking to... See more
Make sure you have all the information at hand ie boarding passes booking number and your id then fill everything in the rest is plane sailing
You guys are really doing a great job I enjoyed my flight with Refly I would also want others too to try out the company I love my experience with you guys keep it up
Company details
Written by the company
Flight delayed, cancelled, or missed a connection? You could be entitled to up to €600 per passenger under EU law. Refly is your trusted partner for flight compensation. We make the process simple, fast, and stress-free. Our team checks your eligibility, handles the paperwork, and manages the entire claim on your behalf — including legal action if necessary. With our no win, no fee policy, you only pay if we successfully recover your compensation. No upfront costs. Our legal experts deal directly with the airlines, so you don’t have to. From delays and cancellations to missed connections and denied boarding, we fight to ensure you receive the compensation you deserve. Simple process. Professional support. Real results.
Contact info
United Kingdom
- info@refly.org
- refly.org
3.5
Average
780 reviews
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Really easy
April 18, 2026
They told me as an excuse the war in…
They told me as an excuse the war in the Muté Orient while my family and I were failed to board Emirates because my 8-year-old son is disabled. As usual, as soon as it comes to disability, everyone flees and rejects us.
April 17, 2026
Impossible to get compensation
Here's the excerpt from your response I got about 7 weeks after filing a claim:
we are unable to process your compensation claim as the disruption was due to extraordinary circumstances. Flights affected by extreme weather conditions are not eligible for compensation. Airlines may cancel or delay flights when environmental conditions could compromise passenger safety. Since extreme weather is considered an extraordinary circumstance, it is beyond the airline’s control.
Rest assured, we are here to assist you with any future claims you may have.
Why would I use your company if you can't help when airline cancels the flight?
February 28, 2026
Still waiting for an update on…
Still waiting for an update on receiving 400 euros for my flight cancellation.
April 4, 2026
Easy to understand and straight forward…
Easy to understand and straight forward claimed in 5 minutes
April 15, 2026
Avoid.
Avoid.
I submitted my claim in October. In February, I was told the airline had accepted the claim and paid the compensation to ReFly.
It is now April and I still have not received my money.
Communication has been very poor — emails are often ignored, there is no proactive follow-up from their side, and they seem to respond to only every few messages. Timelines given have not been met.
Very frustrating experience. I would not recommend.
April 15, 2026
Unprompted review
It was very easy
April 16, 2026
I didn’t get any feedback
March 30, 2026
I provided the info of my cancelled…
I provided the info of my cancelled flight 3 or 4 weeks ago, and I have received no feedback since
March 23, 2026
Its easy to me to use
Its easy to me to use. Very comfortable. I hope i have a positive result
April 15, 2026
İf you help me to get compensation I…
İf you help me to get compensation I will be grateful to you
April 14, 2026
It was great i did not know i could… se that greatness
It was great i did not know i could recive that much of an help
April 14, 2026
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