Scam Scam Scam Package never received. Company is out of Quebec and not a real entity. Any positive reviews are computer generated. No customer service, all inquiries are responded to by a "bot"... See more
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ordered new lamps . only one worked. tried to return broken lamp using your email contact directions. nothing happened ,no response no contact from you.terrible service !!!! no phone # to call ,just a... See more
I don’t often write reviews. We had a problem with one of our lamps we purchased. The communication and follow-up from Julie our customer service representative was incredible. She made the whol... See more
This looks great in any room, and I can change the lighting depending on my mood. The battery is pretty good and long lasting, so I don’t have to keep recharging it, and it’s waterproof, so I ca... See more
Company replied
3.4
Average
25 reviews
Hasn’t replied to negative reviews
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A lovely inviting Salon
A lovely inviting Salon. The therapist was very friendly and professional too.
Thank you for a delightful experience.
March 18, 2026
Batteries do not last
Batteries do not last. Beautiful product but have to charge every night.
January 6, 2026
Great service
December 13, 2025
ordered new lamps
ordered new lamps . only one worked. tried to return broken lamp using your email contact directions. nothing happened ,no response no contact from you.terrible service !!!! no phone # to call ,just ate my $ without an opportunity to make good on this return . I would advise everyone to avoid your company.
June 9, 2025
Not as described
Not as described. Cheap looking plastic with the weird looking white plastic light. Was not elegant at all. Returned
June 5, 2025
Hassle Free Returns - Completely Untrue!
Hassle Free Returns! Completely Untrue!
I have been trying to return two lights since December, my first email was replied to very promptly asking why I wanted to return and to send photos of the items!!! Why?????
Since then my emails are being ignored!
Do not buy from this company, products are cheap and nasty and customer service is awful!
January 17, 2025
Unprompted review
Awesome customer service and quality product
I don’t often write reviews. We had a problem with one of our lamps we purchased. The communication and follow-up from Julie our customer service representative was incredible. She made the whole process simple and with a quick solution.
Thank you Julie
Jim
November 14, 2024
Scam Scam Scam
Scam Scam Scam
Package never received. Company is out of Quebec and not a real entity. Any positive reviews are computer generated. No customer service, all inquiries are responded to by a "bot". Too bad they can't be held accountable.
Package took way too long to arrive and never did. Just kept getting same auto response. Product was supposed to come to NY. Eventually product was sent to Puerto Rico??? I cancelled through my credit card company. Looks like others have had the same experience.
December 5, 2024
Unprompted review
My lamp was damaged and bent when I…
My lamp was damaged and bent when I received it.
How do I go about getting a replacement that is not damaged?
October 5, 2024
Reply from Refreshdecoration
Hi Jerry,
We're truly sorry to hear about the condition of your lamp upon arrival. Our goal is always to ensure you receive products in perfect shape, and we apologize that this wasn’t your experience.
Please email us at support@refreshtechnologies.zendesk.com, and we’ll arrange a prompt replacement for you. Thank you for your patience, and rest assured, we're committed to making this right.
This is not a "hassle-free return"
Update: Got a refund for the lamps. Only lost the $50 cost to ship the lamps back to the seller at a U.S. address, not to China where they came from.
This is not a "hassle-free return"! I ordered ten lamps that took over two weeks to arrive in flimsy packaging (boxes were wrapped in a thin layer of bubble wrap and put in a plastic bag for shipping from China). When I wrote to request a return/refund I received a request for photos of the products (annoying, but o.k., I'll send pictures, but why?). Then, I received an email saying they are reviewing my request. Then, there was a long delay, and I still have not heard back about the next steps for the hassle-free return. Shady and not o.k.! Definitely not a standard customer service experience, and I would warn anyone against ordering these lamps if they want a responsive customer service vendor that does as it says on the slick sales website.
October 29, 2024
Unprompted review
Reply from Refreshdecoration
We’re genuinely sorry to hear about the frustrations you've encountered with your return experience, and we apologize for not meeting the high standards we aim to provide. While we work hard to make our process as seamless and fair as possible, we understand that your experience did not reflect this, and we sincerely apologize.
We’re actively taking steps to improve our service, including expanding our warehouse locations to ensure quicker shipping and enhanced packaging quality. We’re pleased to let you know that we now ship directly from the USA, which should help streamline future orders and returns.
Your feedback is invaluable to us, and we are committed to making improvements. Please let us know if your refund has been completed, and don’t hesitate to reach out if you have any remaining concerns. We’re here to make this right for you and appreciate your patience as we work to enhance our service.
Reply from Refreshdecoration
We’re thrilled to hear you’re happy with your order! It’s great to know everything arrived in perfect condition and is working well. Thank you for choosing us, and we hope you continue to enjoy your new lamps!
Reply from Refreshdecoration
Thank you for your kind words! We’re glad to hear that our team could assist you promptly and that you found our return policy fair. We’re here to ensure a smooth experience every time. Looking forward to serving you again!
Highly recommend
This looks great in any room, and I can change the lighting depending on my mood.
The battery is pretty good and long lasting, so I don’t have to keep recharging it, and it’s waterproof, so I can use it outside on the patio too.
Shipping was quicker than I expected, and the customer service was awesome. I’m so happy with it that I’m thinking about getting a few more to place in more rooms. Highly recommend!
June 6, 2024
Unprompted review
Reply from Refreshdecoration
Thank you so much for your amazing feedback! We're thrilled that you’re enjoying the lamp's versatility and features, from adjustable lighting and long-lasting battery life to its waterproof design—perfect for any space, indoors or out. We're also glad to hear that shipping exceeded your expectations and that our team was able to provide excellent support. It’s wonderful to know you’re considering adding more lamps to your space! We look forward to serving you again, and thank you for the high recommendation!
The lamp is absolutely beautiful
The lamp is absolutely beautiful. I love that I can customize the ambiance in my room with the three different lighting options. It works perfectly. Shipping was fast, and the customer service was excellent while I was waiting for my order. I'm currently thinking of buying a few more.
I was initially skeptical about the previous bad reviews, but I realized that people often write reviews when they have a bad experience and rarely take the time to do so when they have a positive one.
June 5, 2024
Unprompted review
Reply from Refreshdecoration
Thank you for sharing such a detailed and positive review! We're delighted to hear that you’re enjoying the lamp’s beautiful design and customizable lighting options. It’s wonderful to know it has created the perfect ambiance in your space. We’re also pleased that our customer service and fast shipping made the experience even better.
We truly appreciate your understanding and thoughtful perspective about reviews. Positive feedback like yours means so much to us, and we’re excited to hear you’re considering adding more lamps to your collection. Thank you for choosing us, and we look forward to serving you again!
Arrived not working...
Arrived not working...
Am having hard time exchanging lamp. Seriously...?
April 12, 2024
Reply from Refreshdecoration
We're truly sorry to hear that your lamp arrived not working and that you've had a hard time exchanging it. We understand how frustrating this must be.
As mentioned in our previous customer service emails, we just need to confirm the issue with the lamp before we can send you a new one free of charge. We apologize for the inconvenience and for the time this is taking. Please reply to our latest email at your earliest convenience so we can resolve this promptly and get a replacement to you as soon as possible.
Thank you for your patience and understanding.
One lamp doesn't work as should
April 7, 2024
Reply from Refreshdecoration
Thank you for your review. We're sorry to hear you're experiencing issues with one of your lamp. To assist you with a replacement, could you please contact us at support@refreshtechnologies.zendesk.com? It would be our pleasure to ensure you get the best experience from our products.
When sending your request, please describe the issue in detail and include any relevant pictures or videos to help us better understand the problem. We look forward to resolving this for you promptly.
DO NOT BUY THESE PRODUCTS NOR PURCHASE…
DO NOT BUY THESE PRODUCTS NOR PURCHASE FROM THIS COMPANY!! If I could give zero stars, I would. All products arrived in flimsy packaging and all were damaged. I bought 5 lamps for over $300 and I might has well thrown the money in the trash. All are physically damaged by not being level, but there is also damage to the charging portion of the lamp - they are LED and rely on being able to charge through a port that is broken. I have tried reaching out to company without any reply! Do not waste your money.
March 28, 2024
Unprompted review
Reply from Refreshdecoration
First and foremost, we want to extend our sincerest apologies for the disappointment and inconvenience you've experienced. Your feedback is incredibly valuable to us, and we are genuinely sorry to hear that the products did not reach you in perfect condition. This is far from the standard of quality and service we strive to uphold.
Upon learning about your situation, we immediately took action and responded to your email on Sunday, April 1st, outlining the steps for a replacement or a full refund, as your satisfaction is our top priority. We understand how disheartening it can be to receive products that do not meet your expectations, especially when it comes to something as essential as the lamps you've chosen for your space.
We ship thousands of lamps every month and take great care in packaging to ensure they arrive safely. Regrettably, despite our best efforts, a small number might suffer damage during transit, which seems to have happened in your case. We want to assure you that this is a rare occurrence, and we are continuously working to improve our packaging and shipping processes.
Please check your inbox (including the spam/junk folder) for our response. If for any reason you haven't received it, we are more than ready to resend the information or communicate through your preferred channel to resolve this promptly. Your satisfaction is crucial to us, and we are committed to making this right by offering a replacement or a 100% refund, as per your preference.
Again, we deeply regret the inconvenience this has caused and hope to have the opportunity to rectify the situation. Your trust in us is essential, and we look forward to resolving this matter to your satisfaction.
Warm regards
Broken lamps directly from China
Received 2 x lamps from the store apparently sent directly from China. Only 1 worked and the other were bend and did not work. None of the 2 lamps had the quality and finish as on the pictures from the store. Very disappointing.
February 14, 2024
Unprompted review
Reply from Refreshdecoration
Thank you for taking the time to share your experience and concerns regarding the lamps you received. We are truly sorry to hear about the issues with the quality and condition of your purchase—it's certainly not the standard we aim for at Refresh Decoration
We understand the disappointment and inconvenience this situation has caused, and we want to assure you that we take your feedback seriously. To address this, we have already taken steps to rectify the issue by sending replacement lamps, which our records show have been delivered to you.
We are hopeful that these replacements meet the high standards of quality and finish that you expected from us in the first place. It's our sincere hope that the new lamps not only illuminate your space but also help to rebuild your trust in our brand.
If there are any further issues or if there's more we can do to assist you, please do not hesitate to contact us directly at support@refreshtechnologies.zendesk.com. Your satisfaction is our top priority, and we are committed to making things right.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
AVOID AVOID AVOID!
AVOID AVOID AVOID!
I bought 2x "Refresh Decor Luminous Lamp". I decided to return them
1) they didn't work properly
2) ugly
Their "30-Day No Questions Return Policy" is total BS.
They were obliged as a matter of consumer law in the UK to take them back anyway.
A) They asked many questions.
B) They demanded a video of the fault
C) They demanded a photo to make sure I hadn't damaged the item (they are obliged to to take it back whatever the condition)
D) they stopped responding so I had to get American Express to get the money back
January 5, 2024
Unprompted review
Reply from Refreshdecoration
We are truly sorry to hear about your disappointing experience with our Refresh Decor Luminous Lamps and the process you went through during your attempt to return them. It’s clear from your feedback that we not only failed to meet your expectations but also fell short of our own standards for customer service and satisfaction. For this, we offer our sincerest apologies.
Regarding the Functionality and Aesthetics of the Lamps: We regret that the lamps did not work as expected and that you found their design unappealing. We aim to ensure all our products are of high quality and match the descriptions provided on our site. We take your feedback seriously and will look into our quality control processes to prevent such issues in the future.
Our Return Policy: We strive to make our return policy straightforward and customer-friendly. It’s evident we missed the mark in your case, leading to an unnecessary complication and frustration. Asking for videos or photos is a standard procedure intended to understand the issue better and improve; however, it's clear that our communication may have come across as distrustful or burdensome. We are reviewing our procedures to ensure they are more empathetic and efficient.
Customer Service Communication: The lack of response you described is unacceptable, and we are deeply sorry for any inconvenience this caused. We're taking immediate steps to investigate why your correspondence was not answered promptly and to prevent such lapses in the future.
We are grateful to American Express for assisting you, but we regret that it reached that stage. As part of our commitment to make things right, we would like to offer you a full refund (if not already processed by your credit card company) and a discount on a future purchase, should you decide to give us another chance.
Please contact us directly at support@refreshtechnologies.zendesk.com , and we will ensure your concerns are addressed promptly and to your satisfaction.
Your feedback is invaluable to us as it highlights areas where we need to improve. We hope to have the opportunity to restore your faith in our brand.
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