We landed hours late in Lisbon after our flight from Cancun got delayed, and I didn't want to spend a lot of time writing (possibly several) letters to the airline myself. I wasn't quite sure which re... See more
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See what reviewers are saying
Four years later.. I got a refund of 190€ even that RefundMyTicket refused a settlement of 350€ from the airline ! Anyways, I regret that no information is shared on the final decision, but still ple... See more
Having my claim processed by RefundMyTicket was a smooth and painless experience. I appreciated being kept informed at every step of the process, and even more so the fact that I didn't need to do any... See more
This company takes your documents and doesnt follow up anything neither inform you nor reply you ever. In addition to that they receive your money but doesnt pay you anything. I had to hire and pay fo... See more
Company details
Information provided by various external sources
RefundMyTicket obtient votre indemnisation en cas de vol retardé, annulé ou surbooké.
Contact info
19, rue Honoré d'Estienne d'Orves, 93500, Pantin, France
- refundmyticket.net
4.2
Great
3K reviews
Replied to 45% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed!!
Very disappointed!!! My complaint is from 2018 (Subpoena is being managed since 2020!). I should have done it myself!
March 24, 2023
Unprompted review
Reply from RefundMyTicket
Hello,
Thanks for your feedback.
Our team just sent you an email regarding your case.
If you have further questions, do not hesitate to contact our customer care team at : help@refundmyticket.net.
We remain at your disposal,
Have a nice day,
Kind regards,
RefundMyTicket Customer Care Team
Very quick, easy and lowest fees…
Very quick and easy and lowest fees compared to other companies doing the same thing, thank you!
February 29, 2024
Efficacité top!
February 2, 2024
Efficient
Without their help, it would have been impossible to get some compensation.
January 26, 2024
Great experience very efficient process
February 2, 2024
Very professional
Very professional, the procedure is clear and the communication is done regularly.
February 2, 2024
Great experience
Great experience, everything worked very well, very fast and smooth.
February 2, 2024
Easy to place your argument for refund
Easy to place your argument for refund. Waited for quite a long time due to special circumstances. Responed on my every mail.
January 26, 2024
Is awesome
Is awesome, I had a compensation 30 times bigger than I expected almost 5 years after the process began and I didn't expect this beautiful result. Thanks Refund my ticket for your support and help.
November 20, 2023
back in 2018 my friend and I took the…
back in 2018 my friend and I took the same flight who was over 3h late.
We filled up a the same time but different app she received refund after 6 months and I finally received almost the same amount but six years later with over 3h I wasn’t even thinking about it anymore. Si what a surprise. I’m thankful for this and the fact that they didn’t give up
August 12, 2023
Very good service with very responsive…
Very good service with very responsive customer service and convincing results.
December 15, 2023
trustworthy experience
immediate answer to my request by emwil, detailed information and explanations sent about the process, trustworthy and transparent
November 20, 2023
Prompt resolution
The process was fairly easy and I received a positive response within a month.
November 13, 2023
Impossible to communicante with refuse…
Impossible to communicante with refuse my ticket ( chat us bit working AND no possibility to replay to théier e mails
November 13, 2023
Reply from RefundMyTicket
Bonjour,
Nous vous remercions pour votre message.
Cependant, nous étonnons du contenu. En effet, vous nous avez contacté à plusieurs reprises par email et nous vous avons systématiquement répondu. Nos derniers échanges datent d'ailleurs du mois d'octobre.
Ainsi, pour toute question concernant vos dossiers en cours, nous vous invitons à contacter notre service client à l'adresse : help@refundmytucket.net.
Bien cordialement,
L'équipe Support Client RefundMyTicket
Efficient, fast, cost effective
The smallest commission of the flight compensation apps
November 13, 2023
Job successfully done!
Very efficient way of handling the claims and practical way to follow their status evolution.
So far I had two claims for which refundmyticket managed to obtain the refund from the airline. So 100% success rate. Big thank you!
October 6, 2023
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