regalmaison.com Reviews 348

TrustScore 1.5 out of 5

1.5

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, not as advertised, or even defective. Customers frequently reported issues with their orders, including items never arriving, incorrect items being sent, or significant delays in delivery. Some people were dissatisfied with the contact experience, noting a lack of communication, unhelpful responses, or no replies at all when trying to resolve problems.

What people talk about most

Product

Consumers consistently express strong dissatisfaction with the product quality. Many reviewers report... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process. Many customers report issues such... See more

Quality

Clients share negative opinions on quality, consistently reporting that products are cheap, tacky, and not as... See more

Delivery service

Customers consistently report significant dissatisfaction with delivery services. Many experienced... See more

Customer communications

Users describe negative interactions with contact, with many reporting a lack of response to emails and... See more

Based on these reviews

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SCAM!!! I wouldn’t even give 1 star! Horrific company! Sent for a 3d cartoon picture of my kids! Was I got was something my 4 year old nephew could have done better! When I... See more

Rated 1 out of 5 stars

Be careful!! This company are big SCAMMERS! Item never arrived even correct address was provided! They are saying can’t give refund or ship again the item. Kindly do not buy from them as you will be l... See more

Rated 1 out of 5 stars

Wrong engraving, they understand the disappointment and do nothing. Ordered a Personalized Solar Modern Door Plaque. The street name has accented letters in it, but they didn't care and let the desig... See more

Rated 1 out of 5 stars

I placed an order and it has never been received. Follow up emails have proven pointless. Their automated replies are the same every time. They claim the customisation details have never been recei... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

348 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t buy anything from this company

Don’t buy anything from this company. First quality is poor. Received plaque with incomplete address. Sent two emails. Sent picture of plaque as requested. Received 2nd response. Stating it’s what on my order if I wanted a new one send in order and pay another fee. The plaque read 3 Erie instead of 3 Erie Ave. stick on letters can be bought at Michael’s. I’m done. Will never order from this company again.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 of the what the moon looked…

I ordered 3 of the what the moon looked like when you were born for my kids. Two showed up(definitely cheap but useable), the third had a huge crease running through the gold foil moon. I contacted customer service through there email and got a response back saying it could take up to 3 business days to be contacted. Its been weeks and nothing. It sucks since I have 2 kids that got it and one got screwed. I can't even return them due yo lack of customer service. Product was about $35 each. Do not buy from them. Very disappointed.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

WASTE OF MONEY

DO NOT BUY THE ADDRESS SIGNS WITH SOLAR LIGHTING! They are useless. The light hardly works and 99% of the time you cant see the sign at all. Total waste of money.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I have ordered a product. Never received. No contact numbers and emails are not responded. Avoid this company

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

They are a criminal organization .

They are a criminal organization .
I wonder why they are still in operation and has not been shut down.
I ordered for a plaque which was supposed to be delivered at a certain time before I traveled but did not arrive before my departure so I couldn’t pick it up because I was out of the jurisdiction.
I am back and I went to follow up on that plaque and I am told to pay for the same item again due to their ineffectiveness in delivering.
I don’t know where in the world that this is acceptable

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a house name and number…

I ordered a house name and number plaque as it was advertised on FB, with thick black panel with engraved characters and silver background, but ended up getting a black PVC panel and sticker characters for name and number. I sent them an email to complain, but no reply. looks like scamming Chinese company. My fault for not looking up Trust Pilot before.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY
ITEMS ARE NOT AS IN PICTURES
CUSTOMER SERVICE AWFUL. THE RETURN POLICY IS A LIE, THEY WILL NOT EXCEPT A RETURN AND TAKE FOEVER TO RETURN AN EMAIL !!!! PRODUCTS CHEAP AND TACKY

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Regal Maison is a scam. Do not believe them

I purchased a house sign from the website. What was delivered was completely different from that shown and I would never have wanted to purchase what was delivered. It was so rubbish I would never put it on my house. I immediately rejected the goods but they denied a refund. The whole operation is a complete con. Do not buy from them you will lose your money.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Product never delivered

Product never delivered. They then said I am to blame for providing incorrect address? They then said when the product is returned, it cannot be resent and therefore no refund. SCAM

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t get tricked

I have ordered and 12h later réalisés a typo happening my husband name… wrote to them…. They responded 3 days later saying: sorry can’t do anything. Shitty customer service and I regret this purchase. And please DO NOT order from this scam company. ´A company that do not respect their customer are not worth it

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, Horrible, Terrible! Cannot say one good thing about this piece of junk! I think Dollar Tree would produce a better quality item. It’s great for a dollar house or a gag gift! Extremely cheap, looks foolish, size is absolutely horrible for standard home! Shame on them for robbing people for $50+ to get a POS product! * BEWARE* !!! Do not buy ! Total scam!!!

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company.

Scam company.
Took my money, I even paid for delivery protection. 8 weeks down the line, no product, no refund. Just a vague "senior management is working on it" and to exercise patience. 8 whole weeks and nothing. Over £40 gone. Engage with them at your own risk

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

They are frauds

They are frauds. Money paid and no product received. No response to efforts made to contact them.

January 3, 2026
Unprompted review

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