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Rated 4 out of 5 stars

Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more

Rated 1 out of 5 stars

Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more

Company replied

Rated 1 out of 5 stars

Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more

Rated 2 out of 5 stars

Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more

Company replied

Company details

  1. Online Casino or Bookmaker

About Regal Wins

Written by the company

Get rewarded in style at Regal Wins, with a hearty welcome offer and a majestic casino experience. With over 250 of the best online games to choose from, if you prefer playing slots, blackjack or roulette, then look no further we have it all and so much more!

Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.

Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!

Play anytime, anywhere with Regal Wins!

Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134

Contact info

2.1

Poor

TrustScore 2 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible website...Dont ever…

Absolutely terrible website...Dont ever play with them...I Put 200£ deposit and after that they locked my account.When i texted them they opened it again and i try to withdrawal my money back.After 2 hours they sent me email asking to explain why i want to withdrawal my money without any activity in their website and they and also they gonna sent my money back in the website and lock it again.......I will open a case for sure......STAY AWAY OF THEM!!!!

May 17, 2022
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Nikolay,
Thank you for taking the time to review regal wins online. We're sorry to hear of your frustration with the website.

We will make sure your feedback is passed on to the regal wins team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with regal wins are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Rated 1 out of 5 stars

Hi i try withdrawal my money fro

Hi i try withdrawal my money fro. Account and it just goes back on site can u help me the card registration is ending in other card is old one I had new card come. ? Won't let me withdraw

May 12, 2022
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Phillip,
Thank you for taking the time to review Regal wins online. We're sorry to hear of your frustration with the withdrawal.

We will make sure your feedback is passed on to the Regal wins team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Regal wins are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Rated 1 out of 5 stars

Total rubbish

Total rubbish, i deposited £200 through PayPal after this they locked my account. I opened case on PayPal to get my money back. Then they answered on Paypal i have to close case because they cant make refund if case is opened, so i did anf course it was
big mistake. After this i sent message ... no replay, no money. All people should open court case for this company!!!

April 16, 2022
Unprompted review
Regal Wins logo

Reply from Regal Wins

“Hi Elin,
Thank you for taking the time to review Regal wins online. We're sorry to hear of your frustration with your account.

We will make sure your feedback is passed on to the Regal wins team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Regal wins are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Rated 1 out of 5 stars

AVOID!!!!

AVOID!!!!! This site really needs to be investigated asap!! I was allowed to deposit £50 and before I was able to play a penny of it my account was closed and I have now been battling for over two weeks to get my deposit back. I cannot get onto the site to withdraw and every time I contact support I get a stock message telling me someone will reply within a couple of days but have not had one response. I am going to go to my bank to see if they can do anything as it’s clearly a scam site but everyone needs to report they’re issues higher and get the site taken down!! Would leave negative stars if I could!!

April 9, 2022
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Louise,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with your Account.

We will make sure your feedback is passed on to the Magical Vegas team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Magical Vegas.com are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Rated 1 out of 5 stars

Total scam

Total scam. Deposited £20 and it said my transaction was declined. Checked my bank account and they have taken the money out. Beware this is a fake scam site.

April 8, 2022
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Lee,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with the Deposit.

Your feedback have been passed on to the Magical Vegas team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to Magical Vegas.com it is a positive experience. We will be working hard to make sure of this.

Regards
Deana.

Rated 1 out of 5 stars

Play on a few Cainso's and this is the…

Play on a few Cainso's and this is the worst,
50p Spins £200. No win over £5.00.
And you can most probably guess NO BONUES!
NOT A SIGNAL ONE let's do the maths .. 50p to £200
...... 400 SPINS NOT ONE BONUS.
MUST OF BEEN HAVING BAD LUCK hey?
I would stay were Clear.
Virgins Games is were you guess want to go.
PLEASE STAY AWAY!!!!!!!!!!!!!!!!!

February 15, 2022
Unprompted review
Rated 1 out of 5 stars

Illegal Wins

I am also getting error constantly and when I try to live chat I am always in position 1 but never moves on.
Also where is the withdrawals section on this site as I cannot find it anywhere lots of chances to deposit mind you. **AVOID**

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

Horrendous!!!!

Horrendous!!!!
As previous comments , the same issues .
Error 400
Long waiting times with chat.
Finally get on site only to be kicked off again.
Got £25 of bonus money that can’t use on any game.
SCAM SCAM SCAM.
I would rather stick needles in my eyes then ATTEMPTING (with no luck)to play on this casino again.
RIP Regalwins………

February 1, 2022
Unprompted review
Rated 3 out of 5 stars

I like this site but every 5 minutes it…

I like this site but every 5 minutes it crashes saying can’t find webpage or header too large so you spend more time trying to get back on it than actually playing. This happens in mobile and PC. Had no problem with withdrawals though, super fast, no problems so far. Just wish it worked better.

January 22, 2022
Unprompted review
Rated 1 out of 5 stars

I made one deposit on this website…

I made one deposit on this website played it but when I made another deposit I cannot get onto the site. Keeps telling me that there is an error but I want to get my second deposit refunded to me. I can’t access any phone number chat to be able to get in touch with them. I just want my money back

January 8, 2022
Unprompted review
Rated 1 out of 5 stars

This people are really sick .

This people are really sick .
You only win when you play with them 1st time then if you play Thousand and thousand ££ you we’ll never even win nothing I have played with them for so long but never win they always taken you never have fun it’s scam.
I’m done with the scam people.

December 11, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Hoshyar,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our site and our games.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Gemma
Regal Wins Team

Rated 1 out of 5 stars

Stay clear of this site absolutely…

Stay clear of this site absolutely shocking no bonus rounds took loads of money on each slot with no wins plus not even a bonus offer .. account is being deleted

November 27, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Bev,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our site.

We are unable to discuss your specific account details or your gameplay due to the General Data Protection Regulations. However, we would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Gemma
Regal Wins Team

Rated 1 out of 5 stars

Signed up last night deposited £10 and…

Signed up last night deposited £10 and then my account was closed.
Tried the live chat but was waiting for over 30 minutes and was still position 1. Tried live chat again this morning and got through.
Was told that they wanted bank statements/payslips ect.
The site is a complete joke.
After saying I am not giving out personal information up on joining the site and it never asked for it while registering or before I deposited I then asked for my £10 back. They did say they have sent it back but will take 3-5 working days.
This chat also took over 30 minutes to resolve although it wasn’t a particularly long chat. It seems to me like it takes them a millennium just to solve a simple issue. A huge amount of work needed on this site. They should make sure it dose all its checks before you deposit as well. There’s no point telling us there regulations ect and expect us to be okay after we have deposited to then be asked for personal information. I then felt to say well tour site regulations are shoot for me.

November 9, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Rosie,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our verification process.

We are unable to discuss your specific account details or your gameplay due to the General Data Protection Regulations. However, we would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

Absolute joke of a site

Absolute joke of a site, sites been down for 2 hours reading all the reviews it’s a shambles how haven’t they fixed this issue? Worst casino site I’ve used. Currently have funds into my account so I best be able to access these soon or I’ll be seeking legal aid for theft

October 27, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Mikey,

Thank you for taking the time to leave us a review. We're sorry to hear of you have not been able to access our sire.

If you are still not able to access the site then please following the troubleshooting steps below:

- Restart your device
- Restart your internet from the source
- Delete and reinstall the app
- Clear the cache and cookies via your browser/device settings
- Try using an alternative device or browser

Following this please contact our Customer Services so we may investigate this for you further.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

Honestly

Honestly, I can't cope, I top up, page goes down, I try to get back on, page gone or owner removed page. Finally it let's me on, page then goes down. This has to be the worse site I have ever played on. The site does not stay up for longer than 5 minutes. It has done it for last 2 weeks. Soon as try or manage to deposit site goes down. Finally comes back get to log on a game. Site goes down. Sort it out

October 11, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Sarah,

Thank you for taking the time to leave us a review. We're sorry to hear of you have not been able to access our sire.

If you are still not able to access the site then please following the troubleshooting steps below:

- Restart your device
- Restart your internet from the source
- Delete and reinstall the app
- Clear the cache and cookies via your browser/device settings
- Try using an alternative device or browser

Following this please contact our Customer Services so we may investigate this for you further.

Kind regards,

Jack
Regal Wins Team

Rated 4 out of 5 stars

Great casino

Great casino! After reading all
These bad reviews I’m quite shocked. I have never had a problem with regal wins, they pay out so fast usually within the next 30mins, I have entered plenty of promos with them and have won a few Amazon vouchers and even a robot hoover!
Sometimes the payouts aren’t great but I still enjoy playing and have some pretty big wins before. All paid out instantly.

October 1, 2021
Unprompted review
Rated 1 out of 5 stars

Won't you believe

Won't you believe, i just join regalwins these week,this is the first time i gamble with this casino,i was playing roulette,i don't know i am lucky or not, when my balances at around £4300 something very strange happen in front of me, Firsty i have three or four continue void games, so in this case it is the time to ckeck out with my winning,but i saw my £4300 figure keep changing ( the figure was going down) untill it stop at £1300,I was wonder i didn't asked for bonus in the beginning ( because I know bonus have so much condition to pay out,so i refuse every bonus when i play).
I speak with the support team , they didn't give me a good explaination,just say it happen because of the bonus,i said to him,i didn't ask for bonus,the answer is even I didn't ask for,the bonus will automatic kick in ( what a funny answer),so i think i won't get a solution , so i call again try to speak another operator with a better explain,unfortunately,it was same one i spoke to,but this time he said because of the void games ,they refund to me etc ( void games means no bet ,refund to me is reasonable ) finally ,i better go to my account to ckeck my records, its amazing, i found the last 3 or 4 void games is not the last game , I got a few big bets games follow (total bets around £3000 lost bets which i haven't done. that's why £4300 down to £1300. I didn't speak with them again ,don't you think will i get the money back from them,the withdraw £1300 have a record of fastest paid out,within hours,no proof they asked for.

September 12, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Edmond,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our roulette games.

We are unable to discuss your specific account details or your gameplay due to the General Data Protection Regulations. However, we would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

Im new to this site however when i…

Im new to this site however when i deposited for second time the site froze i couldn't gain access i even emailed them but got no reply after a few days today i managed to log in successfuly, my £5 i deposited few days ago was showing on my balance anyway i played deal or no deal and couldn't believe i won £50, £45 of which I withdrew to my bank account the only downfall was it charged me £5 for transferring my own money something they've never mentioned before, after reading the reviews i hope i receive my winnings

September 9, 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Shabanna,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with withdrawal process.

We would like to investigate your concerns and as such, we ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

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