RegenBogen.co.uk Reviews 

127
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

The light fittings are stylish and modern. The service from Regenbogan was very good and the goods arrived quickly and very well packaged. The only negative is that the glass shades are very delicate... See more

Rated 5 out of 5 stars

Excellent response time and service from Anna. Lights arrived when promised (via Lithuania, Poland, Belgium and two UK depots with DHL). Good quality fittings, instructions a bit vague and "pins" ho... See more

Company replied

Rated 5 out of 5 stars

Hello all, recently bought Modern white LED sqaure flush ceiling light in orange with 6 lighting modes, very good product, best for the value, but orange frame panel came damaged, if it wouldn't be... See more

Rated 5 out of 5 stars

Excellent light with beautiful patterned shades. Has really improved the overall light in our lounge. Delivery and order process was easy and any query before ordering was dealt with efficiently. I o... See more

Company details

  1. Lighting Store

Information provided by various external sources

It all started in Frankfurt on the Main in 2003. The founder of MW-Light Waldemar Friesen wanted the company to produce top-notch light fixtures serving to beautify interiors both of city flats and country houses. His strong belief that light plays t...


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4.1

Great

TrustScore 4 out of 5

127 reviews

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4.1

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(127)

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Rated 4 out of 5 stars

The light fittings are stylish

The light fittings are stylish and modern. The service from Regenbogan was very good and the goods arrived quickly and very well packaged.
The only negative is that the glass shades are very delicate and couid crack easily. Replacement shades are not available in the UK so it would be a very costly import.

January 16, 2022
Rated 1 out of 5 stars

Bought two chandeliers at high value

Bought two chandeliers at high value. One of them were missing crystal balls and they wanted to charge me £100 for delivery off the crystal balls that they didn’t supply. Absolutely the worst no one should order.

December 24, 2021
Unprompted review
Rated 5 out of 5 stars

Pretty ceiling light met expectations

Ordering was easy, as usual, but the P&P was much higher than I expected (post Brexit). However, similar products on UK sites, cost much the same even with free P&P and weren't as good quality or intricacy as the one from Regenbogen. This is the light store I go to for what I need and they have not disappointed.
The delivery time of 3-5 days was extended by DHL, but not as long as their initial estimate, so only to 7 days, and since I wasn't in a hurry for this light, that was not a problem for me. I will continue to use this site as my first choice in light fittings! I'm glad I ordered when I saw the light fitting, because it is already out of stock!

July 19, 2021
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Reply from RegenBogen.co.uk

Dear customer,
thank you so much for such a positive feedback! We really appreciate it! Your opinion is very important to us! Feel free to contact us for any further assistance! We hope to see you in our online shop again.
Regards,
Regenbogen

Rated 5 out of 5 stars

Lovely lights, great service.

Lovely lights, well packaged, and arrived on time with no customs issues. Easy to speak to a real person, rather than a machine, and staff are helpful, knowledgeable and a pleasure to deal with.. This is a company I highly recommended.

June 28, 2021
Unprompted review
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Reply from RegenBogen.co.uk

Dear Ms Briggs,
thank you so much for such a kind feedback! We really appreciate it! We were happy to help you and will be happy to see you in our online shop again! Feel free to contact us for any assistance.
Regards,
Regenbogen

Rated 2 out of 5 stars

Quite rude and unhelpful staff

Rang before purchase to clarify some information. Agent was very abrupt and quite rude.
Paid extra at £120 for express delivery (1-2 working days) arrived in 3 working days. Not the longest delay at all, but considering I paid extra for the service, I’d expect to receive this service.

May 28, 2021
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Reply from RegenBogen.co.uk

Dear Mr. Rahman,
thank you for your feedback.
We have checked your order on 24.05.21, the parcel was delivered on 26.05.21 - during two days.
As for the staff service, you have got consultation of the manager in a polite form, who answered all your questions.
we are very sorry that you were dissatisfied with our service and hope that your experience will be positive next time.
Have a nice day!
Kind regards,
Regenbogen.

Rated 5 out of 5 stars

Bought this through Amazon and it…

Bought this through Amazon and it arrived in perfect condition very quickly. It is stunning and beautiful and worth double!
Putting it together too two hours as you have to hang all of the glass yourself but the finished result was worth the time. Stunning!

January 14, 2021
Unprompted review
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Reply from RegenBogen.co.uk

Dear customer, thank you so much for a positive feedback. We are so happy to hear you satisfied with the purchase. Please feel free to contact us if you need our assistance in future. Regards, Regenbogen Team.

Rated 5 out of 5 stars

Excellent

Excellent - product seems of good quality, finish, and well-made, arrived very quickly and well packaged.

December 26, 2020
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Reply from RegenBogen.co.uk

Dear customer,
thank you so much for positive feedback with 5 stars! We really appreciate it!
we're happy to know you're pleased with our product and delivery and hope to see you in our shop again!
regards,
Regenbogen.

Rated 5 out of 5 stars
RegenBogen.co.uk logo

Reply from RegenBogen.co.uk

Good day! Thank you for taking your time to leave a review. We are happy to hear you like our service and goods! If you need our assistance feel free to contact us again. Regards, Regenbogen Team.

Rated 5 out of 5 stars

very good and fast

December 10, 2020
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Reply from RegenBogen.co.uk

Dear customer, thank you for 5 stars! We are happy to know that you are delighted with the product and service. We will be glad to see you in our online-shop again. Regards, Regenbogen Team.

Rated 5 out of 5 stars

Purchase of a 5 pendant ceiling lamp.

Great service and fast delivery!

December 9, 2020
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Reply from RegenBogen.co.uk

Dear customer, thank you for 5 stars feedback! We are glad to know that you like our service and delivery. We will be happy to see you again! Regards, Regenbogen team.

Rated 3 out of 5 stars

The product ended up being very good…

The product ended up being very good and meeting expectations. However, the 3 hours it took me to assemble was way beyond anything I had expected and the instructions were wholly inadequate. I had to get some additional instructions via email. Also the method of joining wires used was poor and very difficult.

December 6, 2020
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Reply from RegenBogen.co.uk

Dear customer
thank you for your review
we're really sorry you had such difficulties
please contact us to get our assistance
regards,
Regenbogen

Rated 5 out of 5 stars

Candle Wall Lights

My parcel containing two wall light arrived within the expected time and were very well packed. The service was very efficient and easy and the products were perfect and very reasonably priced. I would certainly purchase from RegenBogen again.

December 5, 2020
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Reply from RegenBogen.co.uk

Good day! thank you so much for taking the time to give us such a positive feedback. We are really happy to hear that you are pleased with our service and quality of the light. Feel free to contact us again if you need our assistance. Regards, Regenbogen Team.

Rated 5 out of 5 stars

Lovely Light Fast Delivery

Lovely light

November 27, 2020
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Reply from RegenBogen.co.uk

Dear customer,
thank you so much for your feedback!
we really appreciate it and hope to see you in our online shop again.
Regards,
Regenbogen

Rated 5 out of 5 stars

Demarkt Ceiling light 673013508

I recently purchased a ceiling light Demarkt Modern 8-arm ceiling light. Delivered by DHL in an impressively well thought packaging by Regenbogen.
Fixing pack even included a white cotton glove. When I finished installing it the look is even more attractive than on the online photos.
The only problem was the front finish of the glass shades - rough cuts and a lot of chipped edges both inside and outside, a clear indication that the glass worker didn't take the time to smooth out the edges. Interesting as the rear entry was finely finished. I managed to rectify the minor defects with a fine& medium grit diamond file.
Otherwise a really pretty shade design with a good thickness.
I reported the chipped problem to the customer services and to my total surprise in less than 24 hours I got a reply explaining that a replacement for the chipped shade will be sent. A further email provided the arrival date. Today i received the replacement.
All in all very impressed with the service. Now I'm looking to purchase another ceiling lamp for a bedroom from Regenbogen.

November 18, 2020
Unprompted review
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Reply from RegenBogen.co.uk

Dear customer,
thank you co much for such a positive review! We always do our best to help our customers by questions! Please feel free to contact us for further informtion! We will be happy to see and assist you again next time. Regards, Regenbogen Team.

Rated 4 out of 5 stars

Until the light is fitted I cannot…

Until the light is fitted I cannot comment on its operation. However the light arrived with the flimsy cardboard packaging damaged so I seriously hope the light is not damaged. The packaging should be improved upon bearing in mind the fragility of the product. I’m hoping the light comes up to it’s expectation.

November 10, 2020
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Reply from RegenBogen.co.uk

Dear Ann, thank you so much for your feedback! We really appreciate you have taken time to share your opinion. We hope you will be satisfied with the quality of the light fitting. Please contact us by questions.
Regards,
Regenbogen.

Rated 5 out of 5 stars

Very nice and stylish ceiling light!

Very nice and stylish ceiling light for my dinning room! I succeeded to put it up easily. The only problem I had was with the payment when I put the order online. An error came up and I didn't know whether it was made or not. The email confirmed the order and the payment was done though..

November 1, 2020
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Reply from RegenBogen.co.uk

Dear customer, thank you for giving us 5 stars! We are happy to know you are delighted with our service and product. Please feel free to contact us if you need our assistance. Regards, Regenbogen team.

Rated 5 out of 5 stars

Excellent. Great service

Very please with the excellent service
The lights are well made and are very good quality and value.

October 13, 2020
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Reply from RegenBogen.co.uk

Dear customer, thank you very much for a positive feedback. We are glad to know that you are satisfried with the purchase und our service. We will be happy to see and assist you again next time. Regards, Regenbogen Team.

Rated 1 out of 5 stars

I bought 3 of the same kind of Tiffany…

I bought 3 of the same kind of Tiffany style lamps. Unfortunately the quality was poor because the glass didn't match up to the base and all 3 lamps looked so shabby that I just gave in the towel and gave them away. They deliver their products promptly, and they have friendly service, it's such a shame their products are not very good. I think you would get better value for money by throwing a few fifty pound notes out the window than buying lights from this company.

September 4, 2020
Unprompted review
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Reply from RegenBogen.co.uk

Dear customer,
we're really sorry you're not satisfied with the quality of the purchase. Please contact us. We're ready to arrange an exchange the light for you or to offer a good discount.
Looking forward to hearing from you.
Regards,
Regenbogen.

Rated 3 out of 5 stars

Prompt delivery

Prompt delivery. Quality product just the size too big. Difficulty contacting customer service department but made contact in the end. Just wish there were shops or showrooms in the UK

September 2, 2020
Unprompted review
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Reply from RegenBogen.co.uk

Dear customer,
thank you so much for your feedback. We're glad to know that you are satisfied with the product. Yes, unfortunately we have no showroom in UK but we offer free consultation for each client.
Please feel free to contact us for any information.
Regards,
Regenbogen.

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