Regent London Reviews 112

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their professionalism, responsiveness, and helpfulness, often highlighting individuals who go above and beyond to resolve issues and provide excellent service. Many appreciate the prompt communication and efficient handling of their concerns, making potentially stressful situations much easier. However, some people were dissatisfied with the service and customer support, citing a lack of responsiveness to emails and a general feeling of being ignored. There are mentions of significant delays in communication and a perceived lack of responsibility when problems arise, leading to frustration and, in some cases, difficult situations.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be ambiguous. Many reviewers express significant dissatisfaction, citing slow... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise specific agents like Iris,... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise prompt email and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved into a flat managed by Regent Property, which was introduced to me by Alex Melton. As an international student, I was delighted with the entire rental process, including but not limited to ren... See more

Rated 5 out of 5 stars

I had a really positive experience with Lorisa Johnson. She has been extremely professional, friendly, and attentive throughout the entire process. Whenever I had questions or needed assistance, she r... See more

Rated 5 out of 5 stars

Amir has been very helpful to my request. He understands my needs that looking for a reasonable price. And he responded quickly and found three vendors for benchmark in two days. I am delighted with h... See more

Rated 5 out of 5 stars

Lorisa Johnson is very cooperative. I called her today to discuss few concerns and she was very helpful and good listener and rhe concerns I raised has been addressed very well.


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

112 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A very unprofessional company

A very unprofessional company. I am a tenant with them and there has been no end of issues with the property that they have not managed at all.
In addition, they requested their first inspection of the property (I moved in over 2 years ago). They asked if I was free on a certain date. When I said I wasn't they simply replied that they would exercise clause 1.32 anyway and enter the property. Why ask if the date is acceptable then?
If you are looking to rent do not use these guys. I am a homeowner and landlord myself so know what should be expected.

February 27, 2020
Unprompted review
Rated 2 out of 5 stars

The worst,There is not lack of integrity, there is no integrity, there is a price, there is no value, there is legal win, there is moral loss, the worst they are incompetent

Hi The worst,
Canny Corning behaviour, I didn't know that they can go so low to change extra £100 from investors in this way.
I think they are teamed up with Fortis management,
Try to squeeze, corn investors money from services fee, and trick.
I invested property in Sovereign House in Sheffield, after two years guarantee time, everything changed, my yield from 8% - approximately 5%,
Not because of problem of rental income but problem with management services charge, the way they manage property and Regent Property management Corning behaviour,
Fortis management company told me that ground rent will be deducted from my rental income like the services fee, and they did last year in August 2018, then on 24th of January,
I received this shocking letter about I was late for ground rent, pay £100 more, and this is the second letter, which I never received the first letter?
And Fortis management said I shouldn't worry about the ground rent because it will be deducted from my rental income, which they did in August 2018, so why I received letter about the second noticed for ground rent due on January for 31 December 2019 without any email, phone call, letter for the first one, nothing at all, we can check the post office for record, for their lies and teamed up with Fortis management to earn this £100 more, to go that low, I'm selling this property, and telling everybody I met in property investment event about my experiences, for Fortis management, I said , they might be justified for their canny services fee,and shocking behaviour after two years guarantee time, in a legal way but lost in moral values, integrity, if God don't let them pay back the hidden Corning, Canny, behaviour, it's not lack of integrity, it's no integrity, I will , for agency who sold me the property, they did help me to speak to them, try to do the right thing,
I do appreciate their efforts, for Regent Property management and Fortis management, I will carry on to let people know about my experiences,I already did on a property investment event in Principle hotel in Russell square, I will carry to write and to tell about my experiences,through social media, and investors I know
And forgot to say how incompetent they are, after more than two years, still have my current address postcode wrong, which I have all the emails proves that how many times I correct them, black and white.
I did a little research that
I'm not the only victim of Regent property management, they did it to their contractors too, different matters the same mentalities
Check out these reviews on "glassdoor website for Regent property management reviews"

Will you use a management company like this?
Or to do anything with them?
I didn't choose it, that's why I'm checking out, the agency who sold this property, I think they didn't know about them too, they are helping
me to selling it, invest elsewhere.
Which I do appreciate it

January 24, 2019
Unprompted review
Rated 1 out of 5 stars

A very unprofessional company

A very unprofessional company. Their standard of communication is terrible and there is a complete lack of interest in looking after you once you signed up to them! Please stay away if you want no stress!

November 14, 2018
Unprompted review

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