RegioJet Reviews 441

Most terrible behavior of staff against customers in the Regio Jet trains! Just rude, unfriendly, and making mistakes

The delay of train was much smaller than expected, no warning, not even in the app or the screens in their lounge space. I came 10 minutes earlier but train was gone. Refundable? Forget it. Customer service about this issue was not the best.

We were charged an extra €65 for our children because they didn’t have Polish student IDs. The RegioJet website does not clearly state that the student fare only applies to Polish students — even the train staff confirmed this is misleading. Very disappointing lack of transparency.

Absolutely unacceptable experience with RegioJet.
We were forced to sit for hours in a lower deck filled with a strong smell of urine and feces. The ventilation did not work properly, and the staff ignored our request to do something about it. It was impossible to breathe normally or rest.
This reflects extremely poor service standards. We will never travel with this company again.

They refused to give me a refund after they cancelled the train journey.

AVOID - Journey cancelled last minute for 'operational reasons'. Refused refund.

Using Regiojet buses from London to Prague nowadays, make sure you take plenty of food and drink with you. There won't be the free drinks, or refreshments for sale that there used to be, that they still advertise on the side of the bus. Also, if they need to make up lost time, there won't be service stops. I paid for a more comfortable seat, thinking it might help me to sleep. But it made no difference. I saw some people sleeping, but mostly they were those who had undone their seat belts. But for a night's sleep, I didn't think it was worth the risk.

very good and high standard of travel exists only in Europe. Highly recommend due to customer service and great connections. These are flexible and can be also cancelled 20 minutes before departure. Very good choice for students as well as business travelers.

Just used it to travel from Gliwice to Warszawa and I strongly recommend Business class. Comfy chairs, fresh mint tea and chill

I used to love your services guys. In 3-4 years it became terrible. International bus drivers don't speak any language apart from Slovak. Toilets always out of service. No coffee against as advertised...
Train on board services also became lousy, unpredictable.

Very bed services family of 3. The reserved 3 different seat and change not possible when u contact them. Ti says direct from Budapest to Wien non stop its is with stop staff is rude and not helpfull waiters are awful snobbish train very dirty and owe anything ele than this if u got other options

customer service showed no compromises or goodwill for an obvious mistake I immediately explained to them. very disappointing.

Terrible, they never have the right class and always downgrade. They also pretty much never have what their menu offers, and they don't even seat me correctly, and always split me up with my family.

During a RegioJet trip, I was verbally accused of stealing a bottle of water by a staff member who was not the onboard steward and had no responsibility for onboard services.

What made the situation unacceptable was not only the accusation itself, but how the complaint was handled afterward. Customer Care repeatedly minimized the incident, dismissed my explanation, suggested a “language barrier,” and ultimately closed the case stating that I was “only warned,” that the accusation was “just my claim,” and that this was their “final statement.”

Being accused of theft and then having the situation dismissed rather than objectively reviewed is deeply concerning. The tone and handling of this complaint raise serious questions about staff conduct and customer service standards at RegioJet.

I booked two seats on a train from Pardubice to Prague. When I arrived at my seat, I noticed some ski poles left near my seat by a passenger who had just got off. I tried to pass the poles to the owner (on the platform at the time) but was stopped by a train attendant telling me to bring them on the train.

I gave the belongings to the attendant and thought that was it but the attendant started verbally assaulting me for being proactive in sorting out the situation and continued arguing despite me saying his behaviour was utterly unacceptable and that I wasn't at fault. He even came to me once I got off the train in Prague and continued his verbal assault on the station platform. He only left me alone when the train was leaving.

RegioJet used to be a good company with great service and value but not anymore.

I’ve had several very bad experiences with RegioJet. The staff, especially the waiters, are impolite, unfriendly, and often arrogant. Orders can take up to two hours, are sometimes delivered incorrectly, and dirty dishes are left on the table without being cleared.
Although RegioJet is cheap, the service quality is very poor. The staff’s attitude makes you feel unwelcome. Based on my repeated experiences, I would not recommend RegioJet to others.

An absolutely awful service, double booked a load of people on the train, kept having to be moved around. Would not recommend to anyone to be honest.

The bus driver in Prague didn't let us take the bus saying he can deny us entry without a baby in the car seat. The bus ticket only mentions that it's recommended to have a car seat, not that it's up to the driver.

Words matter. Use ChatGPT to formulate your bus ticket conditions of you don't have good lawyers. You would go bankrupt with these practices if you operated in a lawsuit friendly country like the US.

Yesterday, I traveled with RegioJet from Dresden to Berlin at 18:55 and got off at Berlin Südkreuz. Unfortunately, I forgot my bag on the bus. I immediately contacted RegioJet customer service to ask for help.

The phone agent I spoke to was extremely rude, cold, and completely unprofessional. I politely begged her to contact the driver and ask him to wait for me for just five minutes. Her only response was repeatedly saying “no, no, no” in a harsh and dismissive tone. This call was recorded and can be verified.

This turned into one of the worst experiences of my life. While I was still speaking, the agent abruptly hung up the phone on me.

This situation was critical for two very serious reasons:
• My bag contained essential medication for a chronic illness.
• I had a flight scheduled for 08:00 the next morning and urgently needed my belongings.

Because of the lack of support, I was unable to take my medication and had to buy replacements at extremely high prices, as no doctor was available in Berlin at that time. On top of that, I lost the full cost of my flight ticket.

I fully acknowledge that forgetting my bag was my mistake. However, the behavior of the customer service agent and the total lack of empathy and assistance from the driver were unethical, inhumane, and deeply disrespectful.

This experience left me shocked and disappointed. I will not forget how I was treated.

I read the reviews so was a bit concerned but the train I wanted to catch was the correct time and it was super cheap so I took a chance. Well...I am so glad I did!!! I booked the tickets online which was easy and simple. It was for travel from vienna to Budapest. They assigned seats and when we got to the train it was clean, modern with built in entertainment. The travel was smooth and there was spaces for our luggage. The staff were friendly and it was the best train trip I've had since being in Europe for past 3 weeks. Based on this trip I highly recommend!!