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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly highlighting their quality and effectiveness in promoting hair growth, thickness, and overall hair health. Many people have noticed significant improvements, receiving compliments and feeling that the products have positively changed their lives. The customer service is also consistently described as excellent, with consumers appreciating the helpfulness, politeness, and efficiency of the support team, especially when resolving issues like damaged items or processing returns. However, some customers experienced adverse reactions, such as hair falling out badly after using a hair growth set, or eye stinging from a lash serum. In these instances, the company's customer service was noted for being excellent and providing full refunds.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied, praising the... See more

Quality

Users describe positive interactions with quality. Many customers praise the products for making their hair... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the great... See more

Based on these reviews

Rated 4 out of 5 stars

Replacement product. Thanks so much for sending out a replacement product after mine broke!

Rated 5 out of 5 stars

Regrowz has completely changed my life. I suffered with hair loss around my forehead and within 3 weeks of using the miracle hair oil new hair was growing, my hair felt instantly nourished and thicker... See more

Company replied

Rated 5 out of 5 stars

I have FINALLY found the products I have been searching for!! I get compliments on how my hair looks & even how it smells every single time I use the thickening shampoo, volume conditioner and miracle... See more

Company replied

Rated 5 out of 5 stars

I was suggested to use the products of Regrowz by a friend, and it is one of the choice i dont regret at all making. As the water poses challenges for quality of hair and fall, i want to say that Reg... See more


Company details

  1. Hair Product Store

Written by the company

Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent customer service

I ordered the 6 month program kit (which comes as two 3 month supply boxes) along with shampoo and conditioner. I ordered them on Sunday and they arrived today (Tuesday) so I can't fault the delivery time.

However, when I opened the first box the scalp stimulator had leaked, when I opened the bottle even more spilled out. I've just used it for the first time, nearly half the bottle is gone and it doesn't feel like much went on my scalp. Only using it for the first time today so I can't comment on how well it works yet but I'll be very surprised if I get anywhere near 3 months use from the first box.

Update - before I had contacted customer service I received an email to say a replacement box for the one that was damaged.

I've given 5 stars for the customer service, as I've only just received the product I can't comment on how well it works but I will update.

June 21, 2022
Unprompted review
Regrowz logo

Reply from Regrowz

Hello Jennie,

Hope you are keeping well.
We are really sorry to hear that you received defected item. Could you please contact customersupport@regrowz.com so that we can get you a solution?

Best regards,
The Regrowz Team.

Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish. It’s a waste of money and time

May 2, 2022
Regrowz logo

Reply from Regrowz

Hello Nick Edwards,

Hope you are keeping well.

I am sorry to get that you are not satisfied with REGROWZ products. We have sent you an email to discuss more on what you have experienced while using REGROWZ products to give us a one-star review. Hoping we would hear from you soon.

Best regards,
The Regrowz Team.

Rated 5 out of 5 stars

Great products

Great products! My hair felt full, thick and shiny just after the first use! Love them!

March 15, 2022
Unprompted review
Rated 3 out of 5 stars

I've been using the product for a year…

I've been using the product for a year now. I can't say that my hair looks any thicker. It does feel softer and my hair and scalp do feel healthier. I've taken pictures of my hair from the same 3 angles each month for comparison. It definitely does not look any thicker. As far as customer service goes, they have been responsive and I have received everything I've ordered. An issue I had with an incomplete order was promptly resolved. I'll continue using the product a few more months.

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

I love this brand!

I love this brand! After giving birth to my firstborn I suffered from postpartum hair damage and after a month of using the Regrowz products my hair starting coming back to life being shiny and full of volume.
Definitely recommend.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Been taking Hair Supplements for a…

Been taking Hair Supplements for a month now, hair condition got better, now on to the second bottle. My hair got thicker, longer and no more hair fall a lot like before.
I also used their thickening shampoo & volume conditioner. Both have nice and sweet refreshing herbal smell. No more dry scalp and frizzes.
Highly recommended, it works.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

3 Month Supply Review

I tried the three-month supply treatment after receiving it as a gift from my colleagues. I've been experiencing post-covid hair loss for a few months now, and I can see some areas of my scalp with less hair than usual. I didn't have high hopes at first, but it turned out to work perfectly on my hair after the first few weeks .As indicated in the YouTube reviews, hair shedding stops, hair begins to grow in the thinning areas, and my scalp feels healthier. This product is a MUST TRY if you are experiencing hair loss.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Post-pregnancy hair-loss TREATED!!

I've noticed that I'm losing a lot of hair ever since I gave birth to my child. One neighbour who had been through the same situation as me recommended Regrowz Hair Treatment, Shampoo, and Conditioner, which she stated I should use according to the guidelines and see results in no time. Since I am not feeding my baby any longer, I started to try them. According to her advice, I tried three months' worth of Treatment, Hair Thickening Shampoo and Conditioner. In early weeks, my hair stopped dropping like it used to, and didn’t require as much shaping after shampooing, and I could feel my hair more volumized than usual over the first few weeks. I can see baby hair growing back in some spots where my hair had fallen out. Buying this again 100%!!

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

I used the homeopathic scalp treatment…

I used the homeopathic scalp treatment and saw an increase in new hair growth where I applied it, around my hairline within around four to six weeks. I also noticed shedding within a couple of weeks of using it but this is normal and encourages healthy new hair. My hair feels fuller!

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

First Purchase.

First purchase, seems to leave hair soft and shiny. Too early to say it will stimulate new growth. However, have already made a repeat purchase, so am hopeful and at the very least it seems like a good quality shampoo.

January 9, 2022
Rated 4 out of 5 stars

I have very fine

I have very fine, thin hair which has worsened in the past 2 years (thanks to Covid).I decided to try the thickening shampoo and have been using it for one month. I started noticing I was losing a lot of hair in the shower now that I'm in my early 30s. After a bottle of this, I noticed my hair is visibly stronger and I don't shed nearly as much. It has a lovely smell which is just to love! Believe me This is worth the cost!

January 6, 2022
Unprompted review
Rated 1 out of 5 stars
Regrowz logo

Reply from Regrowz

Hello Wesam Hamdan,

Hope you are keeping well.

Sorry to hear that you think that the item has not been delivered, however it is actually still on its way to you. We are available during UK office hours to handle any support queries, we are happy to take a call, email or live chat to help with any issues you are experiencing.

Just a quick recap on your order. You placed an order on the 25th December 2021(Christmas Day) we are closed during the public holidays and so are the delivery services, so following that on the 29th December(next working day) we shipped your item.
The tracking details were emailed to you. Due to the time of year, RoyalMail have a backlog for deliveries and seeing as how it was shipped out on the 29th December 2021 I would expect those delays ran into the new year and of course that means your delivery has not yet been completed.
I have confirmed with RoyalMail that as of yesterday they are back to regular working hours.
You should expect your delivery arriving soon, we advise that the waiting time for delivery from UK to international destinations can take up to 14 days.
Unfortunately we have no control over the delivery once we hand it to RoyalMail, however we are more than happy to assist to ensure you receive your order as expected.

Rest assured if you do not receive your order we will send out a replacement, however as explained above your order is still on its way to you.

Best regards,
The Regrowz Team.

Rated 1 out of 5 stars

I have ordered a derma roller 3 weeks…

I have ordered a derma roller 3 weeks ago
Still have not arrived. Contacted the support number on their website
No answer

January 4, 2022
Regrowz logo

Reply from Regrowz

Hello Mr M I Ahmed,

Hope you are keeping well.

Sorry to hear about the inconvenience you have experienced with your order.

Unfortunately today we are experiencing a higher volume of calls as we are running some promotions.
I tried to call but I was unable to reach you on your mobile number, just a quick recap on your order.
You placed an order on the 26th December 2021. Following that on the 29th December we shipped your item. The tracking details were emailed and sent by SMS to you.
Due to the time of year, RoyalMail have a backlog for deliveries and seeing as how it was shipped out on the 29th December 2021 I would expect those delays ran into the new year and of course that means your delivery has not yet been completed.
I have confirmed with RoyalMail that as of today they are back to regular working hours. You should expect your delivery arriving soon.
Unfortunately we have no control over the delivery once we hand it to RoyalMail, however we are more than happy to assist to ensure you receive your order as expected.

If we cannot come to a conclusion by latest tomorrow on the delivery of your order, I will have your order resent to you at our expense.

Best regards,
The Regrowz Team.

Rated 1 out of 5 stars

Not really that happy…..

I paid for two and only one was delivered, I have emailed and was told they would look in to it, but still I haven’t heard back, nor received the purchase, or been refunded for the item that was not delivered .

December 5, 2021
Rated 1 out of 5 stars

Disgraceful customer servive

As another buyer below states...LOUSY CUSTOMER SERVICE. Ignores emails, unreliable in all very shabby customer service. Furthermore, packaging label describes full contents therfore breaching confidential privacy.

December 3, 2021

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