Very Poor 1st month signing up experience
My signing up month was very poor experience.
1. I had paid AED 21,000 + on 9th October
Prior to moving in. Six days later you were expecting me to Pay for the following month.
In my conversation with your administrator
at the business center it was communicated and accepted that I would pay up at the start of the month for November. Which I did on 1st Nov.
There was a late fee levied with no mention of this late fee by her on 9th Oct or even a mail reminder
mentioning the same.
2. I authorized payment of AED 8098.07 on 15th November 2023, for Month of December 2023 on my credit card, to my shock it was debited the very next day on 7th November instead of 15th.
3. As if all this is not enough, now that they say that don't trust me with two months security deposit and 1.5 months advance payment, they want post dated cheques for my stay. Now, I am in two minds whether to continue with Regus further.
Reply from Regus - Abu Dhabi, Tamouh Tower
Hi Sumeet,
I’m sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from us.
Our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. Your centre team should have reminded you of this and I apologise for this missed opportunity.
I’m sorry to hear that your payment was processed early; this was an oversight and it shouldn’t happen again.
I’d like to clarify that we do not need you to provide dated cheques; this is not necessary as you have authorised us to charge your payment card every month.
A senior member of the local team has contacted you to assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus