The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
Company replied
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Review summary
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Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.9
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service.
Great service.
You arm and disarm on your phone and have the luxury of knowing you are safe.
Built in panic button to alert the authorities about your safety.
Nice and convenient.
November 13, 2026
Unprompted review
An exemplary standard of service
An exemplary standard of service. My query was addressed promptly ,with clarity and genuine courtesy ,and resolved without delay. It is rare to encounter support that is at once so efficient and so reassuring . I would have no hesitation in recommending Ajax.
November 13, 2026
Unprompted review
The Ajax technical support have been…
The Ajax technical support have been very helpful indeed in choosing the correct model of sensor for my situation.
The products look great and very advanced also.
November 12, 2026
Unprompted review
May use AI-assist with repliesRead more
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Excellent Technical Support and…
Excellent Technical Support and Commitment to Resolving Issues
I've been very impressed with the technical support provided by Ajax Systems.
I recently reported an issue where my cameras and doorbell were displaying incorrect timestamps following a change to daylight saving time rules in British Columbia.
The support team was responsive, professional, and thorough in investigating the problem. Rather than simply offering workarounds, they escalated the issue to their development team, identified the underlying problem, and released a firmware update that successfully corrected it across all my cameras and doorbell.
What I particularly appreciate is that Ajax took the feedback seriously, followed through with an actual software fix, and checked back to confirm everything was working correctly.
As someone working in the security industry, I value manufacturers who stand behind their products and actively improve them based on customer feedback.
Excellent support and a great example of a company committed to its products and customers. Well done, Ajax!
November 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Todd,
We are glad you enjoyed your experience with our technical support team and appreciate you taking the time to share your detailed feedback. It is rewarding to hear that our efforts to resolve the daylight saving time synchronization issue on your security cameras and doorbell met your expectations.
When you reported the incorrect timestamps affecting your devices in British Columbia, our team prioritized finding a permanent resolution. We believe in addressing the root cause of technical anomalies rather than relying on temporary workarounds. By escalating the matter to our development department, we were able to deploy a targeted firmware update that successfully corrected the time display across your entire system.
As a professional in the security industry, your validation of our commitment to product reliability and ongoing improvement is highly valued. We continuously work to refine our hardware and software based on direct user experiences. Thank you for confirming that the update resolved the issue and for recognizing our structured approach to customer care.
Best Regards,
Max Brin
Fast kind and helpful
Fast, secure, efficient and helpful customer service for accredited installers. Helped site recover after a major issue
November 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Mark,
Thank you for sharing your experience. It is great to hear that our support team was able to assist you promptly and effectively during a critical situation. Providing reliable, secure, and efficient assistance to accredited installers is a key priority, and we are glad we could help get your system back online successfully. Your feedback is highly appreciated.
Best Regards,
Max Brin
Reply from Ajax Systems
Hello Nikita,
Thank you for your feedback. We are glad to hear that you were satisfied with the quality of our work and the speed of our responses. We appreciate your support.
Best Regards,
Max Brin
Understood the problems & responded…
Understood the problems & responded effectively.
Always recommended the correct advice then followed through to ensure the issues were resolved
November 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Ngahuia,
Thank you for sharing your feedback. We are pleased to hear that our team understood your concerns, provided the appropriate guidance, and successfully resolved the issues for you. Your satisfaction with our support is greatly appreciated.
Best Regards,
Max Brin
Very quick resolution to my problem
Very quick resolution to my problem. Thanks for the help.
November 12, 2026
Unprompted review
Reply from Ajax Systems
Hello Adrian,
We are glad we could resolve your issue so quickly. Thank you for your feedback.
Best Regards,
Max Brin
Quick and competent support 👏
November 12, 2026
Unprompted review
Reply from Ajax Systems
Hello Roberto,
We are glad our team provided you with swift and efficient assistance. Thank you for your feedback.
Best Regards,
Max Brin
Excellent support desk
Tricky problem solved very efficiently by the support team - really good service
November 8, 2026
Unprompted review
Reply from Ajax Systems
Hello David,
Thank you for sharing your feedback. We are pleased to hear that our support team was able to resolve your complex issue quickly and provide you with efficient service. Your satisfaction is very important to us.
Best Regards,
Max Brin
Rapid & accurate fault resolution
November 12, 2026
Unprompted review
Reply from Ajax Systems
Hello Merton,
We are glad to hear that our team resolved your issue quickly and correctly. Thank you for your feedback.
Best Regards,
Max Brin
I’ve been working with Ajax for well…
I’ve been working with Ajax for well over 5 years now and the quality of the products are 2nd to none the tech supports is always on hand and nothing is ever too much trouble for them outstanding
November 11, 2026
Unprompted review
Reply from Ajax Systems
Hello Sean!
Thank you so much for your continued trust in Ajax over the past five years! We’re delighted to hear that you’re satisfied with the quality of our products and the support provided by our team. Your kind words mean a lot to us and motivate us to keep delivering reliable solutions and outstanding service.
Best regards,
Max Brin
Green blinking screen
I had several issue with the screen (green blinking) The Ajax helpdesk had given me a few options to fix this as long they where looking at the issue. After a few day i was given a update and the problem was solved. For me it was great to see how quick the issue was fixed, even in the evening i received mails to fix the problem. I think that several companies could take an example on how Ajax operated on their servicedesk.! Thank you guys.! Greetings Erwin Heinhuis (Netherlands)
November 2, 2026
Unprompted review
Reply from Ajax Systems
Hello Erwin!
Thank you very much for sharing your experience! We’re glad our support team was able to keep you updated, provide several possible solutions, and resolve the issue promptly. It’s especially rewarding to know that you appreciated the team’s dedication and responsiveness, even during the evening. We’ll be sure to pass your kind words on to our colleagues!
Best regards,
Max Brin
Ajax team is outstanding
Ajax team is outstanding! The problem solved with my Ajax app - immediately!
November 11, 2026
Unprompted review
Reply from Ajax Systems
Hello VITALIJUS,
We are glad you enjoyed your experience. We are pleased our team resolved your application issue so quickly.
Best Regards,
Max Brin
Exellent Support Team
Exellent Support Team . very rapid and professional ( also during the evening !! ) . They drove step by step with Ajax App changing the mail ( non anymore active , corporate email ) to the new one . obviously the verification code went to the old email . and you supported well with SMS code . thanks and hope to solve in the best way for Ukraine people
November 11, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind words and detailed feedback! We’re delighted that our support team was able to guide you through the email change process step by step and help you regain access using SMS verification. We’re especially glad that our team could assist you promptly, even in the evening. Your words of support for Ukraine and its people mean a great deal to us. Thank you for your trust in Ajax!
Best regards,
Max Brin
Great Support!
The support was fast and knowledgeable. Things were resolved via email within 1 hour.
November 10, 2026
Unprompted review
Reply from Ajax Systems
Dear Tony,
We are glad you enjoyed your experience. We appreciate your feedback regarding our quick and helpful email assistance.
Best Regards,
Max Brin
Excellent support team
Excellent service received from the support team in clearing a malfunction in my outdoor motion sensor.
November 10, 2026
Unprompted review
Reply from Ajax Systems
Hello Manish,
Thank you for sharing your positive experience. We are pleased to hear that our support team was able to assist you efficiently in resolving the issue with your outdoor motion detector. Your feedback is greatly appreciated.
Best Regards,
Max Brin
Since the security system was installed…
Since the security system was installed we can now sleep and live peacefully knowing that anything that put our security at risk the alarm wil be off
November 10, 2026
Unprompted review
Reply from Ajax Systems
Dear Ishu,
We are glad you enjoyed your experience. We are pleased that our system provides you with peace of mind and a sense of safety. Thank you for sharing your positive feedback about your increased security.
Best Regards,
Max Brin
The best company in Security Systems!
The best company in Security Systems!! Furthermore you can receive personalised solutions to your problem!!!! After 100 installations on my back, I needed their help!!! The response was amazing!!! Keep working for a safer world!!!
November 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Alexandros,
Thank you for sharing your experience and for your strong support. It is wonderful to hear that, even with your extensive experience of one hundred installations, our team was able to provide the personalized solutions and prompt assistance you required. We appreciate your dedication to creating a safer environment and look forward to continuing to support your security needs in the future.
Best Regards,
Max Brin
Ajax tech support was very helpful
Ajax support was very helpful in troubleshooting an issue with our camera app constantly crashing. After reviewing our screenshots and PC specifications, they identified that the camera streaming settings were too demanding for our computer’s graphics hardware.
They provided clear instructions on what to adjust, and since making those changes, the system has been running properly with no crashes for the last 24 hours. Thank you to the support team for helping us resolve the issue.
November 5, 2026
Unprompted review
Reply from Ajax Systems
Hello Nicholas!
Thank you for sharing such detailed feedback! We’re glad our support team was able to identify the cause of the camera app crashes and guide you through the necessary adjustments. It’s great to hear that everything has been running smoothly since then. We truly appreciate your recognition of our team’s efforts and your trust in Ajax!
Best regards,
Max Brin
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