Ajax is new to me, bit of a learning curve, but support were there to help every step of the way. Their support team are responsive, fast and most importently, helpful. Five stars for the service, an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the g... See more
I had the most AMAZING experience with the Ajax Technical Support team!! The service was impeccable and I was able to get my issue solved in record time. I thought it would take days or weeks and ma... See more
Company replied
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The system works great
The system works great. I haven't contacted the company, since there was no need, but the remote control option is amazing.
August 22, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your positive review! We're delighted to hear that your Ajax system is working great and that you appreciate the convenience of remote control. It's also good to know that everything has been running smoothly without the need to contact our support team. Thank you for your trust in Ajax!
Best regards,
Max Brin
I am very satisfied
I use Ajax systems in most of my design and layout projects. I am very satisfied with the quality of the products and, above all, the solutions offered. At the same time, I am truly delighted to have interacted with the Ajax technical team, who are extremely efficient and responsive—they resolved a small issue in a very short time. I want to thank them.
August 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Rafik!
Thank you for your excellent review and for choosing Ajax for your design and layout projects. We're delighted to hear that you're satisfied with the quality of our products and, especially, the solutions they offer. It's also great to know that our technical team was able to resolve your issue quickly and efficiently. We'll be happy to share your kind words with the team.
Thank you for your trust and continued support!
Best regards,
Max Brin
Great Service at Great Products
August 21, 2026
Unprompted review
Reply from Ajax Systems
Hello Juha!
Thank you for your kind review! We're delighted to hear that you appreciate both our products and the service we provide. Your trust and support mean a lot to us!
Best regards,
Max Brin
I am very happy with the help and…
I am very happy with the help and assistance I received from support they were very quick to respond and assist and also do a follow up to find out if I came right with the issue I had.
August 17, 2026
Unprompted review
Reply from Ajax Systems
Hello Ian!
Thank you for your wonderful review! We're delighted to hear that our support team responded quickly, provided the assistance you needed, and followed up to make sure everything was resolved. We truly appreciate your kind words and trust in Ajax!
Best regards,
Max Brin
Immediate support response, many congratulations!
Support response has been almost immediate whenever we asked for it.
We are running business ajax systems servicing hundreds of customers, receiving their alarm signals and responding to their needs. Having professional support is critical for us and our customers who are the actual consumers of AJAX systems, since each moment in the security industry is crucial.
Many thanks and congratulations for your wonderful support team, your development team and the state-of-the-art products.
August 20, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your outstanding review and for recognizing the importance of professional support in the security industry. We’re especially grateful to hear that our team provides fast and reliable assistance while you manage Ajax systems for hundreds of customers. We understand how critical every moment can be when responding to alarm events, and we’re proud to support you and your customers whenever needed.
Thank you as well for your kind words about our support, development teams, and products. Your trust means a great deal to us!
Best regards,
Max Brin
Excellent service
I had a prompt and exact answer to all my queries. Thanks for the excellent service
August 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Vasileios!
Thank you for your kind review! We're delighted to hear that you received prompt and accurate answers to all your questions. Providing fast, precise, and helpful support is what we strive for. Thank you for your trust and for appreciating our service!
Best regards,
Max Brin
Problem to reconnect my alarm system…
I had problems to connect my alarm system to the hub again, this after changing the provider. Ajax Systems helped me during 2 days to reach my goal. Thank you so much, a real good service !!!!!!
August 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Jean!
Thank you very much for your great review! We're delighted to hear that our support team was able to assist you throughout the two-day troubleshooting process after you changed your provider. We're glad you were able to get your alarm system connected to the Hub again. Your kind words about our service mean a lot to us. Thank you for your trust in Ajax!
Best regards,
Max Brin
I highly recommend the Ajax alarm…
I highly recommend the Ajax alarm system. The equipment is truly top-of-the-line, offering excellent reliability, ease of use, and outstanding performance. The mobile app is intuitive, and the overall quality of the system is impressive.
A special mention goes to the technical team in Porto, Vila Nova de Gaia. Their professionalism, technical expertise, and customer support have been exceptional throughout the process. Fast, knowledgeable, and always willing to help.
If you are looking for a premium security solution, Ajax is an excellent choice.
February 2, 2026
Unprompted review
Reply from Ajax Systems
Olá Nuno!
Muito obrigado pela sua excelente avaliação e pela forte recomendação da Ajax! Ficamos muito satisfeitos por saber que aprecia a qualidade, fiabilidade e facilidade de utilização do sistema, bem como a nossa aplicação.
Agradecemos também o reconhecimento especial à nossa equipa técnica no Porto e em Vila Nova de Gaia. É muito gratificante saber que a sua experiência com a nossa equipa foi marcada pelo profissionalismo, conhecimento técnico e rapidez no atendimento. Vamos certamente partilhar as suas palavras com a equipa.
Muito obrigado pela confiança na Ajax!
Com os melhores cumprimentos,
Max Brin
AJAX Systems are quick with a solution…
AJAX Systems are quick with a solution in case of troubles, besides that it's a great product.
August 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Erwin!
Thank you for your great review! We're delighted to hear that you appreciate both the quality of Ajax products and the quick support whenever an issue arises. Providing reliable solutions and effective assistance is what we strive for. Thank you for your trust and support!
Best regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you for your positive review! We're delighted to hear that you find the Ajax system great and easy to use. We truly appreciate your trust and support!
Best regards,
Max Brin
I replaced my old ADT system two years…
I replaced my old ADT system two years ago with an Ajax alarm. I am so happy I made the move. Gone are the monthly charges for no apparent service and the fact that when the alarm went off, a family member was called. This is both more reliable and five times more user-friendly. And I don't need a dedicated land line, etc. I've had one issue, which was a technical issue on my part. I emailed the question to customer support and received a reply within 10 minutes. Solved. Can't recommend them highly enough.
August 18, 2026
Unprompted review
Reply from Ajax Systems
Hello Richard!
Thank you for your fantastic review and for choosing Ajax as a replacement for your previous system! We're delighted to hear that you've been so happy with the switch and appreciate the reliability and user-friendly experience Ajax provides. It's also great to know that our support team was able to resolve your technical question within just 10 minutes. Thank you for your strong recommendation and trust in Ajax!
Best regards,
Max Brin
Excellent service and a very fast…
Excellent service and a very fast response to my issue. The problem was resolved quickly and efficiently, with no further issues. Very happy with the service provided.
August 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Gavin!
Thank you for your excellent review! We're delighted to hear that our team responded quickly and resolved your issue efficiently, with no further problems. It's great to know that you're very happy with the service provided. Thank you for your trust in Ajax!
Best regards,
Max Brin
5 stars
5 stars. Immediate response. Detailed guidance to reset the codes and verify the new account. Job done easily.
Many thanks for your assistance
August 18, 2026
Unprompted review
Reply from Ajax Systems
Hello Michael!
Thank you for your five-star review! We're delighted to hear that our team responded immediately and provided clear, detailed guidance to reset the codes and verify your new account. We're glad everything was resolved easily and appreciate your kind words and trust in Ajax.
Best regards,
Max Brin
Potential, but that's where it ends
I have invested heavily in AJAX over the last year, from sensors, cameras, range extenders, switches, relays - most of the AJAX offering is installed.
I am disappointed. There are two areas pulling AJAX down. 1) Their cameras are advertised and pictured outdoors, however the 8 cameras I have have mostly all failed within 1 year from bolts rusting, the rubber waterproof gaskets failing (not being UV stable), and camera lenses distorting (not being UV stable).
2) Their software (application support team) does not take customer feedback. A year later and the AJAX app still does not offer simple flexibility like sorting devices in any other way than the date it was installed. No sorting or grouping on the dashboards either, and the app remains ONLY security focused where automation/switch activation is always an afterthought and cannot be set as the loading page, even if these functions are used multiple times a day.
I took a chance on AJAX and I am underwhelmed.
August 18, 2026
Unprompted review
Reply from Ajax Systems
Hello Nicholas!
Thank you for sharing such detailed and honest feedback. We’re sorry to hear that your experience has not met your expectations, especially after such a significant investment in the Ajax ecosystem.
We take your concerns about the outdoor cameras very seriously. Issues with corrosion, seals, and lens performance are certainly not the experience we want our customers to have, and we recommend contacting our support team so each affected device can be assessed individually.
We also appreciate your detailed feedback regarding the app, particularly device sorting and grouping, dashboard flexibility, and automation access. We understand how important these everyday usability features can be, especially when the system is used extensively. Your suggestions are valuable and will be shared with our development team for consideration.
Thank you for giving Ajax a chance and for taking the time to explain where we can do better.
Best regards,
Max Brin
Great service and very friendly.
August 17, 2026
Unprompted review
Reply from Ajax Systems
Hello Rachida!
Thank you for your kind review! We're delighted to hear that you found our service friendly and helpful. We truly appreciate your trust and support!
Best regards,
Max Brin
Another amazing support experience
Another amazing support experience. Emailed around midnight and had an answer within 7 minutes.
August 17, 2026
Unprompted review
Reply from Ajax Systems
Hello Simon!
Thank you for your fantastic review! We're delighted to hear that you had another great experience with our support team and received a helpful response just seven minutes after contacting us, even around midnight. Providing fast and reliable assistance whenever you need it is what we strive for. Thank you for your continued trust in Ajax!
Best regards,
Max Brin
Efficient and Helpful Service
I experienced two very brief smoke alarms which were faults. I reported the faults to the Ajax team who immediately set tow work seeking to solve the issue.
Their support was quick, very efficient and helpful.
I was given a few remedial things to do by the team which appear to have solved the problem
August 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Kevin!
Thank you for sharing your experience. We're glad to hear that our support team responded quickly and worked with you to investigate the brief smoke alarms. It's great to know that the recommended steps appear to have resolved the issue. We appreciate your patience and trust, and we're always here to help when needed.
Best regards,
Max Brin
High end devices
High end devices, best in business design and the customer support is one of the best i have ever seen.
Highly recomended products!
August 15, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your fantastic review and recommendation! We're delighted to hear that you appreciate the quality and design of our devices, as well as the level of our customer support. It's especially rewarding to know that our team has made such a strong impression. Thank you for your trust and for choosing Ajax!
Best regards,
Max Brin
Very good and quality support team…
Very good and quality support team which solve questions and problems in nearly and shortest time period. I appriciate Your work and thank You for help and quick communications.
August 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Osman!
Thank you for your kind review! We're delighted to hear that you appreciate the quality, speed, and professionalism of our support team. We're always happy to help resolve questions and issues as quickly as possible. Your appreciation and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
Helpful support team
We have the Ajax system following a recommendation from a good friend. Had a little issue with setting up my account and Sean and the support team were super helpful and prompt. I won’t hesitate to reach out with any queries and would recommend Ajax any time
August 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Sarah!
Thank you for your wonderful review and for choosing Ajax based on your friend's recommendation! We're delighted to hear that Sean and our support team were able to help you quickly and effectively with setting up your account. It's great to know that you feel confident reaching out to us whenever you have questions. Thank you for your trust and for recommending Ajax!
Best regards,
Max Brin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.