The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
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I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
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Overall a good system
The system is easy to use particularly being able to set and unset from mobile phone, Apple watch etc. The downside for us is the fitter maintained the role of administrator for the system and we have been unable to get an explanation as to why he still has overall control of our alarm!
March 31, 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use across your devices, including your mobile phone and Apple Watch.
Regarding the administrator access, this is typically defined during system setup and may depend on the initial configuration by the installer. We recommend contacting our support team so they can review your system setup and clarify why the installer still has administrative rights, and how this can be adjusted if needed.
Best regards, Max Brin
Alex Tom
Alex Tom, the sales person, did a great jod explaining the system and the various options. It is well installed and user-friendly to use.
Thanks, Tim Macdonald
December 4, 2025
Unprompted review
Reply from Ajax Systems
Hello Tim!
Thank you for your feedback and for sharing your experience. We truly appreciate your trust!
Best regards, Max Brin
In Italy, high satisfaction with Ajax
In Italy, Iìm using Ajax security system in our home, and we are totally satisfied with the system and the assistance by the local partner, that did the installation and now the support for every issue may arise
May 4, 2026
Unprompted review
Reply from Ajax Systems
Hello Alberto!
Thank you very much for your wonderful feedback. We’re delighted to hear that you are fully satisfied with both the Ajax security system and the support provided by our local partner in Italy.
It’s great to know that the installation process and ongoing assistance have met your expectations and helped ensure a positive experience with the system. Your trust and satisfaction mean a lot to us and to our partners.
Best regards,
Max Brin
planning to buy a baseline Ajax system
planning to buy a baseline Ajax system. Had some questions to the support. was extremely helpful, very fast and friendly. this makes me feel very confident about the company and the system. very trustworthy.
in other words: the support confirmed all my online research I made about the system and since it's such a good service, I'm definitely going to buy Ajax Baseline alarm system.
May 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Thomas!
Thank you very much for your thoughtful feedback and for taking the time to share your experience with our support team.
We’re glad to hear that our answers were helpful, fast, and friendly, and that they were able to confirm your research and give you confidence in choosing the Ajax Baseline system. It’s great to know that you feel assured about both the product and the company.
We truly appreciate your trust and look forward to supporting you further after your purchase.
Best regards,
Max Brin
Again and again support team excels…
Again and again the Ajax support team is prompt, responsive and helps with all kinds of questions to make life setting up Ajax system more pleasent!
May 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Anze!
Thank you very much for your kind words and continued trust in our support team. We’re delighted to hear that our assistance has been consistently prompt, responsive, and helpful in making the setup and use of your Ajax system more pleasant.
Providing reliable guidance and support for all kinds of questions is something we truly care about, so your feedback is greatly appreciated by the entire team.
Best regards,
Max Brin
Was easy to install ,love the app to…
Was easy to install ,love the app to control my alarm easy to use
Had alarm over six months and very happy with it, battery life so far excellent
It is not made in China which is good for reliability will been doing some upgrades in the coming months ie camera's and outside sensors.
Excellent
May 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Colin!
Thank you very much for your detailed and positive feedback. We’re delighted to hear that the installation process was easy, the app is convenient to use, and that the system has been performing reliably for over six months.
It’s also great to know that you are satisfied with the battery life and are planning to expand your system with cameras and outdoor sensors in the future. Your trust and enthusiasm for our products are truly appreciated.
Best regards,
Max Brin
Absolute top notch
Absolute top notch! Very professional yet intuitive system that works 100% every time for more than two years now. Customer support very professional and very helpful! Highly recommend!
May 2, 2026
Unprompted review
Reply from Ajax Systems
Hello Mats!
Thank you so much for your fantastic feedback and recommendation. We’re delighted to hear that the system has been working reliably for more than two years and that you appreciate both its professional design and intuitive operation.
It’s also wonderful to know that our customer support team has been helpful and professional whenever needed. Your trust and long-term satisfaction mean a great deal to us.
Best regards,
Max Brin
Simple instructions
Was a bit annoyed with my original installer of my alarm system who wanted to charge me £90 to change some batteries for my outdoor siren( I don’t mind paying anyone a fair wage but it literally took me who knows nothing about alarm systems 10 minutes to do) I had an issue with deactivation which Ajax explained how to overcome and how to re activate once I had changed the batteries.
April 30, 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for sharing your experience and for your honest feedback. We’re glad to hear that our support team was able to clearly guide you through the deactivation and reactivation process while replacing the batteries in your outdoor siren.
It’s great to know that the procedure turned out to be simple and manageable for you. We always aim to provide clear and practical assistance so our users feel confident working with the system when needed.
Thank you again for your trust and support.
Best regards,
Max Brin
We've had this alarm system 6 months…
We've had this alarm system 6 months and have never encountered any problems. Gives us peace of mind daily and at night time when we use the night mode. System very easy to understand.
May 2, 2026
Unprompted review
Reply from Ajax Systems
Hello Linda!
Thank you for sharing your experience with the system. We’re very pleased to hear that after six months of use everything has been working reliably and providing you with peace of mind both during the day and at night with the night mode feature.
It’s also great to know that you find the system easy to understand and use. Creating reliable and user-friendly solutions is one of our main priorities, so your feedback is truly appreciated.
Best regards,
Max Brin
Good system a good alarm thats easy to use.
Good long battery life on door detectors and alarm sensors, easy to use..
Very neet control board.
If i had a complaint,it would be the volume of the alarm when it goes off , but its certainly loud enough to alert. The neighbours.
Good system easy to use linked to my phone on the app , I find that brilliant being a wheelchair user 😀
May 1, 2026
Unprompted review
Reply from Ajax Systems
Hello Dave!
Thank you very much for your detailed and positive feedback. We’re delighted to hear that you appreciate the long battery life, ease of use, neat control panel, and convenient app integration with your phone.
It’s especially meaningful to know that the system helps make everyday use more comfortable and accessible for you. We also appreciate your comments regarding the alarm volume and are glad to hear it still provides reliable notification when needed.
Thank you again for your trust and support.
Best regards,
Max Brin
Excellent support team with quick…
Excellent support team with quick response and very good to the point answers.
May 1, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your excellent feedback. We’re very happy to hear that you are satisfied with the responsiveness and quality of our support team.
Providing quick, clear, and precise assistance is something we always strive for, so your kind words are truly appreciated.
Best regards,
Max Brin
Very professional
These products are very good and also a Fantastic support.
The support is very fast and they really think with you
May 1, 2026
Unprompted review
Reply from Ajax Systems
Hello Rakesh!
Thank you for your kind review and positive feedback. We’re very pleased to hear that you are satisfied with both our products and the support provided by our team.
It’s great to know that our fast responses and thoughtful assistance made a good impression on you. We always strive to provide helpful and reliable support tailored to each customer’s needs.
Best regards,
Max Brin
great job💪
I had a great experience with the support team. They responded quickly, were very professional, and resolved my issue efficiently. Everything was explained clearly, and I felt confident that my system is now secure and properly configured.
Excellent service from start to finish — I highly recommend them!
April 30, 2026
Unprompted review
Reply from Ajax Systems
Hello Olena!
Thank you very much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our support team and that your issue was resolved quickly and efficiently.
It’s especially rewarding to know that the explanations were clear and helped you feel confident that your system is secure and properly configured. Your recommendation and kind words mean a lot to our entire team.
Best regards,
Max Brin
It's what we should all Expect.
Initial enquires and customization - easy.
Cost - very reasonable, for the quality and performance.
Installation- Professional, friendly informative.
Operation - piece of cake.
Reliability - 5 star - so far.
Aesthetics - slick.
October 31, 2025
Unprompted review
Reply from Ajax Systems
Hello John!
Thank you so much for your excellent review and for sharing your experience with us. We’re delighted to hear that everything from the initial enquiry and customization process to installation and daily operation has been smooth and enjoyable for you.
It’s especially rewarding to know that you appreciate the reliability, design, quality, and overall value of the system. Your kind words about our professional and friendly installation team mean a lot to us as well.
Thank you again for your trust and support.
Best regards,
Max Brin
I'd given you 5 stars for the design…
I'd given you 5 stars for the design and the quality of your product!
The reason of "-1" was that the technician who came to install the detector on my ceiling fixed it crookedly.
But he's forgiven; it can happen in Tbilisi (I made it installed in my apartment overthere).
-----
postscript on May 13, 2026
Hello Mr. Max,
thank you for your comment, I'm happy to read it because I've been always reading your comments to the others' review, too, and also because I knew you'd have told me the very thing you wrote in your last sentence.
You could be sure that I'll always recommend your products to the others because I know your products and service will only get better from here on out.
Thank you so much and cheers.
October 10, 2025
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind words about the design and quality of our products. We truly appreciate your positive feedback and your sense of understanding regarding the installation experience.
We’re sorry to hear that the detector was installed unevenly, although we’re glad to know it did not affect your overall impression of the system. Your comments are valuable and help us maintain high standards not only for our products, but also for installation quality.
Thank you again for your trust and support.
Best regards,
Max Brin
Extremely reliable and easy to use…
Extremely reliable and easy to use system.
April 29, 2026
Unprompted review
Reply from Ajax Systems
Hello Mihai!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system extremely reliable and easy to use. We truly appreciate your trust!
Best regards, Max Brin
Really good alarm system
Really good alarm system . No false alarms and 100% controlled on my phone.
Would definitely recommend it
April 29, 2026
Unprompted review
Reply from Ajax Systems
Hello Stuart!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the alarm system reliable, without false alarms, and easy to control from your phone. We truly appreciate your recommendation!
Best regards, Max Brin
Great customer support
Great customer support! The alarm system seems to work perfectly, but it's still a bit early to be 100% sure... and hopefully it will never need to be tested! :-p
April 25, 2026
Unprompted review
Reply from Ajax Systems
Hello Roger!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are satisfied with our customer support and that the system is working well so far. We appreciate your trust and your positive attitude!
Best regards, Max Brin
Ajax is a game changer
Ajax is a game changer. Very impressed with the sleek user interface and and overall quality. Ajax is a premium product that you know when you feel it in your hands. The support we receive from the Ajax team in Ukraine and USA is next level. We appreciate you all. As an end user and pro installer of the product, I have been very happy to be involved. Our sales reps are ecstatic, our customer love it, and our technicians are blown away. Thank you to everyone on the Ajax Team!
April 24, 2026
Unprompted review
Reply from Ajax Systems
Hello Dustin!
Thank you for your detailed feedback and for sharing such a positive experience. We’re truly glad to hear that you appreciate the design, quality, and usability of the system, as well as the support from our teams. It’s especially rewarding to know that both you and your customers are satisfied with the product. We sincerely appreciate your trust and partnership!
Best regards, Max Brin
Great system
Great system, only installed a couple of them but its always been an easy process.
Even recovering info about a device that's been on a shelf for years was easy with the help of their amazing support team.
April 23, 2026
Unprompted review
Reply from Ajax Systems
Hello Tom!
Thank you for your feedback and for sharing your experience. We’re glad to hear that the installation process has been easy for you and that our support team was able to help you recover information when needed. We truly appreciate your trust!
Best regards, Max Brin
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