The company charged me $129.00 for a virtual office I never used. I tried to cancel, but they did not accept it. They said it is a 24-month agreement. I have paid for almost 1 year, and now I am cha... See more
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clean professional office and services The staff are excellent, helpful and friendly
Company replied
Bunch of absolute sharks, stay away. They screw you for every dollar and lock you in to ridiculous agreements.
Company replied
very professional and personalized greeting. Room ready as per my needs, including a welcome card.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
25 Grenfell Street, Level 21, 5000, Adelaide, SA, Australia
- 884242300
3.3
Average
4 reviews
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This company invites their customers to review, whether positive or negative
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clean professional office and services
clean professional office and services
The staff are excellent, helpful and friendly
June 14, 2026
Reply from Regus - Adelaide, 25 Grenfell Street
Hi Colin, thank you so much for your kind review. We’re delighted to hear you appreciate the clean, professional office environment and the support from our excellent, friendly, and helpful team. We hope to welcome you again soon!
The company charged me $129.00 for a…
The company charged me $129.00 for a virtual office I never used. I tried to cancel, but they did not accept it. They said it is a 24-month agreement. I have paid for almost 1 year, and now I am charged 198 per month.
They never gave me a copy of the agreement. They said I signed it online. This is misleading as the agreement is in reality for 2 years. It may induce you to error. They say you can download on their portal, but it couldn't be far from the truth - the whole process is set up to trap you in their scam membership.
May 19, 2026
Unprompted review
Reply from Regus - Adelaide, 25 Grenfell Street
Hi Thais,
I’m very sorry to hear your disappointment but we do not operate a “scam”.
Transparency is key to us, and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. These details also include the duration of your term with us. As you selected a longer duration, you benefit from a more interesting monthly fee.
Please note that you can check your agreement, meeting room bookings and other services through your online account. Simply go to our website and log into your account. From there you can also check payments and download your invoices.
Ending your membership is a simple process: you can log into your Regus account (myregus.com) and click on My Account > Products and services > Select product line > End Agreement.
Your termination will be automatically confirmed by email.
Since you have posted anonymously, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Bunch of absolute sharks
Bunch of absolute sharks, stay away. They screw you for every dollar and lock you in to ridiculous agreements.
October 30, 2023
Unprompted review
Reply from Regus - Adelaide, 25 Grenfell Street
Hi Joseph,
I’m so sorry for your disappointment.
All our agreements end when due and the customers should confirm it online according to its notice period. Your current agreement will expire on 30 June 2024, and it is a formal business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Please remember that your centre team is available to answer any of your queries. Alternatively, you can respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
very professional and personalized…
very professional and personalized greeting. Room ready as per my needs, including a welcome card.
July 12, 2023
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