Complete scam
Complete scam. On the site, they offer mail handling and scanning on the base virtual office plan. Yet after signing up, they kept trying to charge us an extra $30 for "mail forwarding". We called them several times to clear this up and they said they would cancel the charge and scan our mail. Instead, they never scanned any of our mail and continued to charge us the extra fee. We were waiting on them to scan a critical tax document for 2 months. When we finally convinced them to provide the service we were paying for, they claimed that their scanner was down. We ended up having to drive there to get the mail in person, which was loose with no envelope. No idea if they had any other mail for us than this 1 letter and we will surely never see it if they did. We asked to cancel and for refunds and were ghosted in response. You can only cancel a a month in advance and still have to pay for a final month. The end result of using this scam service was setting about $400 on fire and having to pay fines to the state tax dept since we could not access our account for 2 months.
Reply from Regus - Alabama, Birmingham - Perimeter Park
Hi Tom,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and I apologise if we did not provide the level of service that you expect and deserve from Regus.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus