Regus - Arizona, Tempe - Wells Fargo Plaza Reviews 

3
TrustScore 3 out of 5

2.9

64 East Broadway Road, Suite 200, 85282 Tempe, AZ, US


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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • 64 East Broadway Road, Suite 200, 85282, Tempe, AZ, United States

  • 4803724000

2.9

Average

TrustScore 3 out of 5

3 reviews

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2.9

All reviews

(3)

2,803 reviews in the last 12 months

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Rated 1 out of 5 stars

🚨 WARNING REGUS STEALS YOUR MONEY

🚨 WARNING: REGUS IS STEALING FROM THEIR CUSTOMERS.

My office contract over ENDED and EXPIRED over 30 days ago on 8/31. We moved out, and even received written confirmation that everything was closed.

Yet here we are — Regus still has my $3,523 retainer refund, and I’ve been given nothing but silence and runaround.

I’ve emailed. I’ve called. I’ve been patient.
They’re quick to take your money but vanish the second it’s time to return it.

What’s worse? Instead of fixing the problem, Regus spends their time begging customers to take down bad reviews — desperate to hide the truth instead of earning trust.

This company doesn’t care about integrity or customer relationships — only optics and damage control.

The refund delays, the shady billing, the lack of accountability — it’s all part of a system built to drain small business owners dry.

I’ve worked with countless office providers across the U.S., and none have treated clients with this level of disrespect, dishonesty, and greed.

Regus is not a workspace provider — it’s a corporate scam hiding behind a polished logo.

If you value your time, money, or peace of mind — run the other way.

GIVE ME MY MONEY BACK!! And to top it all off they will charge you for miscellaneous items WELL AFTER VACATING YOUR LEASE. STAY FAR AWAY.

September 30, 2025
Unprompted review
Regus - Arizona, Tempe - Wells Fargo Plaza logo

Reply from Regus - Arizona, Tempe - Wells Fargo Plaza

Hi Armando,
we understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun, which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused.
A member of our team has already been in contact with you regarding this matter. Once we reprocess your refund, you will receive a correspondence letting you know that the payment was processed successfully.
Best,
Lorraine Brule
Global Customer Service at Regus

Rated 1 out of 5 stars

BEWARE** **STAY AWAY** If you value…

BEWARE** **STAY AWAY** If you value your sanity, stay as far away from Regus as humanly possible.

Since signing my 6 month agreement, it’s been five straight months of billing nightmares:
• Month 1: Wrong amount on the very first invoice. Was told office renovation would be complete 2 months into the agreement.
• Month 2: Double-billed and charged for items I never used
• Month 3: Promised credits… did not showed up until after I get a late fee added onto the invoice
• Month 4: Every single invoice full of errors.
• Month 5: They just hit me a $1,800 “restoration fee” out of thin air. 30 days before vacancy. Keep in mind the office floor at this point is still not fully renovated.

No explanations. No accountability. Just garbage invoices, wasted hours, and constant stress.

The amount of hours I’ve spent dealing Regus invoices instead of operating my business is ridiculous

This company is a scam disguised as an office. If you’re thinking about signing with Regus, RUN.

August 1, 2025
Unprompted review
Regus - Arizona, Tempe - Wells Fargo Plaza logo

Reply from Regus - Arizona, Tempe - Wells Fargo Plaza

Hi Armando,
I'm sorry if you felt the need to escalate this.
We immediately checked your comment with your centre team, who confirmed that the renovation works have been completed, and your other billing concerns have since been resolved.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors, such as IT & phone technicians. We do the same with each customer, and this service is part of the agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
A member of our team has already been in contact with you regarding this matter, please continue to speak with them if you need further assistance.
Best,
Lorraine Brule
Global Customer Service at Regus

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