Reply from Regus - Aylesbury, The Gatehouse
Hi, many thanks for your kind review! We’re delighted to hear you enjoyed the great location, high standards, and friendly support from the team. We hope to welcome you back again soon!
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
Gatehouse Way, The Gatehouse, HP19 8DB, Aylesbury, United Kingdom
- 8000608702
3.7
Average
3 reviews
Asks customers to review
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Avoid like a plague - Aylesbury UK
Signed up 6 months membership agreement, 1 week later received Cancer diagnosis and am not able to work as need to focus on my health. Called them to cancel, they told me they don’t have cancellation policy, absolutely gutted
April 22, 2025
Unprompted review
Reply from Regus - Aylesbury, The Gatehouse
Hello Polina,
We're very sorry to learn of your recent health circumstances.
We always want to help our customers and can confirm that we have positively resolved your concerns. We wish you gentle healing and recovery.
If you have any more questions, please speak to my team member who has contacted you. Thank you.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
Can not speak with accounts
Can not speak with accounts, faceless on email communication
Centre manager has no control over invoice resolution
Annual increase on rent excessive
July 31, 2023
Reply from Regus - Aylesbury, The Gatehouse
Hi Stan,
I’m very sorry to hear of your disappointment.
Our account helpdesk team is always available to support our customers with payment, billing and account-related questions and they can be contacted via the ‘Help’ section of your online account (MyRegus.com). They have helped you to resolve all your concerns including your recent issue with the payment retainer.
The payment card which you have registered as the default automated payment method in your account expired in May 2023. Since there was no active automated payment method in your account, you were charged with a payment retainer. We have credited this charge as you have updated your payment card details.
You renewed your agreement for 24 months. Agreements with terms which is greater than 12 months, come with an annual indexation fee. It will be applied to each anniversary of your start date as clarified in your agreement terms. Please be assured that the price increase was not arbitrary, but rather a necessary adjustment due to the increase in real estate costs, which is an integral part of our agreement.
As you may be aware, this indexation is a standard practice in the industry to account for fluctuations in the market, and it ensures that our pricing remains fair and consistent with the current market conditions.
Should you require further assistance in this matter, please respond to my team member who is in touch with you.
Thank you,
Lorraine Brule
Global Customer Service at Regus
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