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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
12-16 Bridge Street, Arnott House, 3rd Floor, BT1 1LU, Belfast, United Kingdom
3.5
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff check to see they are providing a quality service and that you as a customer are satified.
Reply from Regus - Belfast, Cathedral Quarter
Hi Paul, thank you so much for your kind review! We’re delighted to hear the team checks in to ensure you’re satisfied and receiving quality service. We really appreciate your feedback and hope to welcome you again soon!
Our company held an agreement with Regus for a UK branch, but unfortunately the branch fell through with little interest.
We tried cancelling the agreement but were not able to be let ago according to a contract. We asked to see this contract but they never provided it.
We were being charged for mail collection when they never collected our mail, they returned them all. And they autorenewed our agreement despite being given written notice months previous to not do so.
Communication at Regus is automated and unhelpful, trying to get a unified answer is impossible as they all have different opinions of your "agreement".
I have seen other reviews with similar experiences. Regus is now threatening to report the "debt" of this company to a credit-bureau, despite the company being in the process of being struck off. There is no one in the UK to go after.
Complaints were raised dozens of times with no answers, I STRONGLY advise to look elsewhere or be trapped by this company.
Reply from Regus - Belfast, Cathedral Quarter
Hi Luke,
I’m so sorry for your dissatisfaction.
I understand that you would like to terminate your agreement early, as your company is no longer in business. A member of our team has contacted you to request the relevant documentation required to proceed; however, we understand that you are currently unable to provide this, as your request is still under review by the relevant authority.
Your agreement renewed for a further term since it was not ended online according to its notice period. Your account has been restricted due to non-payment. This has resulted in the issuance of a collections notice and the suspension of mail handling services by the centre team. We kindly ask that you settle the outstanding balance on your account.
Your centre team has confirmed that they have addressed your concerns and made efforts to assist you in resolving this matter. For any further assistance, please respond directly to the team member who is currently in contact with you.
Thank you,
Lorraine Brule
Global Customer Service at Regus
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