Good Grief!
Good: Class A office with amenities. Great account manager. Needs improvement: The receptionist sucks, is unfriendly to the point of being hostile, zero rapport, zero understanding of elementary business protocol, makes me feel unwelcome with his daily, consistent snubbing behavior. Not sure whether it is intentional or he's just in the wrong job. Best guess: both. I'm starting a business and don't need this negative energy in my work space. I have good rapport with everyone else here, just not him. A simple, "Good morning, sir." when I arrive each morning would solve the problem by changing the pattern. (When I've said, "Good morning", to him, he says nothing and doesn't even look up from his computer. Appalling!)
Reply from Regus - California, Alameda - Marina Village
Hi Wo,
I am sorry to hear of your recent experience with your Community team.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us.
I have immediately asked your local Regus management team to investigate and deal with your query as a priority.
They will contact you very shortly to discuss it.
In the meantime, should you want to add further comments, please feel free to contact me directly at michelle.spire@regus.com.
Your satisfaction is very important; therefore, we’ll make the relevant enquiries and aim to put matters right. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your constructive feedback, which helps us improve. We appreciate your business.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus