The front office staff especially Christiana
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service and communication skills from staff,...Very clean facility,
Great customer service. Well maintained facility.
I have requested information about a regular charge on my account which is unknown to me, however nobody from the office staff has called me or emailed me back. I requested this reply from them days a... See more
Company replied
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
50 California Street, Suite 1500, 94111, San Francisco, CA, United States
- 4154395200
3.9
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Regus - California, San Francisco - California Street
Hi Ira, thank you so much for your kind review. We’re delighted to hear your positive feedback about Christiana and the support from the front office team. We hope to welcome you again soon!
Failed to fix problem
My published business phone number is not working i have asked twice for the to be fixed and have not received a response and clients can use that number to reach me. In my last request using the app help window i even uploaded an image of my business card to show the phone number i use at 50 California Street and did not get a help desk response.
January 27, 2025
Reply from Regus - California, San Francisco - California Street
Hi Chris,
I’m very sorry to hear of your disappointment.
We regret any inconvenience caused by the delay in fixing your business phone number as we understand how important it is for your clients to reach you.
Our team has been actively addressing the issue and have escalated it to ensure it is resolved as soon as possible.
Should you have any further questions, the local team will be happy to help further.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I have requested information about a charge.
I have requested information about a regular charge on my account which is unknown to me, however nobody from the office staff has called me or emailed me back. I requested this reply from them days ago, and I have not heard back.
November 22, 2024
Reply from Regus - California, San Francisco - California Street
Hello Lionel,
We are sorry for your frustration and want to reassure you again that we are handling this for you.
You requested to downgrade at the end of your renewal which we were in the process of completing. However, it appears you also signed for a second service online, meaning you’re now receiving duplicate charges.
We’re updating you directly and will resolve your concerns. Thank you for your cooperation.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
Positive Regus Experience …
Excellent customer service and communication skills from staff,...Very clean facility,
September 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.