Regus Co-Working Space subject to change at any time
The sales person who signed my lease in the spring of 2024 was super hyper which made me somewhat suspicious. However, I went with my gut because the space semed right for me and signed up for a shared office for myself and one other person.
From the moment I arrived, the temporary staff at the front complained non-stop about how unprofessional the office was being managed. I worked with them on various issues to keep things running smoothly. However, as time went on, it just got worse.
There is no onsite oversight at the Santa Barbara location, so it's roll as you will, including the staff.
I shared an office with one other person who was hardly ever there. And, I didn't ever leave any valuable equipment or items out. However, about 7 months into my lease, one day, they decided to turn our 2 person office into a 4 person office without any notification to enter the premises which is a breach to the terms per Access to the Accommodation. Reconfiguring the space is referred to a Material Breach of the Agreement meaning the physical aspect has changed without any agreement.
Their rigid excuse was that this is a "Registration Desk" office, whatever that means, and that they're following "corporate office orders."
Needless to say, I exited immediately as this was not what I signed up for and they effectively breached the contract.
***Word to the Wise...!!!*** They have an arbitration clause in the lease, so you have to go through the American Arbitration Association. This is a complete dead-end and they will try to either charge you big time to file, or even if they waive it, they'll side with the corporation and ask you to pay for their lawyer.
It became a huge time chewer and a lot of jacking around with people who are freestyling through the process.
***If you're looking for a co-tenant office space, do not go here, it's subject to change at any time and you may find the space you rented isn't the space you get.***
Reply from Regus - California, Santa Barbara - Downtown Santa Barbara
Hello Roberta,
I’m very sorry to hear of your dissatisfaction and for the inconvenience this situation caused.
While the matter occurred approximately 12 months ago, we understand that decisions to relocate customers are significant and can be frustrating. Please be assured that such decisions are made only in exceptional circumstances and never taken lightly. We again apologise for the disruption this caused and note that a resolution was provided at the time, which you accepted.
We are fully committed to the highest standards of integrity, transparency, and professionalism, and we take feedback of this nature very seriously. Your comments are appreciated and help us continue to improve our service.
We wish you all the very best moving forward.
Kind regards,
Lorraine Brule
Global Customer Service at Regus