AVOID AVOID AVOID!
Avoid working here if at all possible, in future I will be paying extra to work at WeWork. The staff are pleasant but Regus themselves are worse than Ryanair, you will be charged for everything on top of your monthly bill. You will also find hidden charges, like an office restoration fee, indexation which they charge whatever they like and change the rules whenever they feel like it. You will be thinking, "he didn't read the terms and conditions" in fact I did cover to cover, however, the T's & C's refer to "house rules" for certain things which is "apparently" not a legal document and is different for each location, which allows them to change it whenever they want and do what ever they feel like.
Internet is also split into two the basic and the one you have to pay additional for. If you have more than one person in your office you will have to pay for the "better" wifi.
The communication is appalling it will take you weeks to get anything rectified and even longer to speak with anyone who has the power to do anything. AVOID AVOID AVOID! The date of experience is the date I left as I could not stand it any more.
Reply from Regus - Cambridge, East Road
Hi Imran,
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
The details of all the charges are clarified in our agreement and we charge our customers according to it.
The office restoration service is a part of your agreement. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer.
For agreements longer than 12 months, annual indexation is applied on each anniversary of the start date.
Long-term commitments often incur increases in the monthly fee each year due to annual indexation (designed to reflect cost increases). We pay those fees as well. If you were to take direct space or a sublease you would also see these fees in your rent annually.
The house rule is a part of your agreement. This may be updated periodically and apply to all our facilities operating under different brands. You agreed to this provision upon signing the agreement.
We offer various internet service packages, and charges depend on the package you select.
I would have loved to investigate further on your concerns, but you’ve posted anonymously, and I cannot identify your account with the information that you have provided.
Your centre team is available to assist with any concerns. They will direct you to a resolution team if they cannot resolve an issue. You can also contact our account helpdesk team through the ‘Help’ section of your online account (myregus.com) for assistance with account, billing, and payment queries.
If you need further support in this matter, please email me your account number and company name (as displayed on your invoice) at lorraine.brule@regus.com.
Kind regards,
Lorraine Brule
Global Customer Service at Regus