The impression of the office feels professional which is what you want when you are starting out your business. My only concern is the open network when you have lounge access. I have resorted to wifi... See more
Location
Switch locationJohn Vorster Drive, Centurion, Southdowns Ridge Office Park, 62 Pretoria, ZA
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Best professional and hospitality service, i alaways receive at Regus Southdowns Buhle and Mbali are best duo and highly professional at all times Truly enjoy their support, ALWAYS
Exceptionally BAD service all round from Regus and in particular Regus Southdowns, Centurion, ZA. I'm glad to see so many one star reviews on here and on our local company review site... See more
Company replied
Professional employees. Clean & neat working environment.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
John Vorster Drive, Centurion, Southdowns Ridge Office Park, 62, Pretoria, South Africa
- 120033300
3.7
Average
4 reviews
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Office impression and internet access
The impression of the office feels professional which is what you want when you are starting out your business. My only concern is the open network when you have lounge access. I have resorted to wifi hotspot to reduce compromising confidential info. I was advised a closed network is not an option on the lounge package which basically then does not include "free" wifi as advertised.
January 28, 2026
Best professional and hospitality…
Best professional and hospitality service, i alaways receive at Regus Southdowns
Buhle and Mbali are best duo and highly professional at all times
Truly enjoy their support, ALWAYS
June 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exceptionally BAD service all round!!
Exceptionally BAD service all round from Regus and in particular Regus Southdowns, Centurion, ZA.
I'm glad to see so many one star reviews on here and on our local company review site hellopeter dot com. It indicates many other people experience their service just as atrocious as I did.
To summarise:
- Extremely unethical when it comes to charging your account with charges that are never explained upfront. When inquiring about them whether you don't receive a response or you are met with the default "its in your terms and conditions" - the hallmark saying of unempathetic people in the service industry who is just in it for leveraging hidden fees.
- Arrogant on-site staff. Talking ill of other customers in the presence of customers.
- No office vacuuming or desk cleaning for days on end.
- Toilets are filthy. No soap in men's bathroom for day's on end.
- Staff don't reply to your e-mails.
- Call center replies to e-mails with ill informed information.
- Adds late fees to account whilst I'm still waiting on feedback on what these charges are in the first place.
- Adds retainer fee of same value as the office every month on my two month rental.
- Charges restoration fee only to find broken furniture in the office on occupation.
From experience I know this review won't get a response from Regus even though they reply here and say it will.
February 29, 2024
Unprompted review
Reply from Regus - Centurion, Southdowns Ridge Office Park
Hello Joel,
We are sorry that you are frustrated but your comments are heavy and unjustified.
My team have contacted you directly and clarified that all your invoices are correct and in line with your agreement.
We’ve received no feedback related to the behaviour of our centre team, but we’ve escalated your comments.
We take cleanliness very seriously. Your office is cleaned several times a week and the common areas daily, along with the bathrooms. This is a standard procedure and has been shared with you directly.
Late fees were applied to your account due to payment concerns.
By setting up an automated method of payment such as direct debit or credit card, you are saved the hassle of arranging manual payments and possibly incurring late fees.
Setting up a direct debit or credit card payment is simple; it can easily be done through your online account (Account > billing & payments section). This means that we could also credit the payment retainer that you received (just once, not monthly as you have claimed).
Lastly, the restoration service enables us to return your office to its original condition.
You received a squeaky (not broken) chair which we immediately changed for you but then you preferred the original ‘broken’ chair. Your comments do not reflect reality.
You’ve declined to speak to your centre team any longer so my team will assist you now. Thank you.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
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