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Regus - Crawley, Gatwick Airport Manor Royal Reviews 

3
•
TrustScore 3 out of 5

2.8

Business Center
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Churchill Court 3, Manor Royal, RH10 9LU Crawley, West Sussex, GB

•
8000608702

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • Churchill Court 3, Manor Royal, RH10 9LU, Crawley, West Sussex, United Kingdom

  • 8000608702

2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

All reviews

(3)

2,688 reviews in the last 12 months

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Rated 1 out of 5 stars

WARNING

WARNING - We have been with Regus close to two years, when we moved it we were offered a deal with parking, 6 spaces for the price of 2 at a total cost of £120 per month in total. On that basis we signed up. We are now told that this offer is being revoked and we will be charged £100 per space, so from £120 per month to £600 per month which is a ridiculous increase. They have refused to let us out of our contract before its end date and have simply said we are free to park elsewhere, knowing full well there is no where else to park. Beware of any offers discussed when signing up as these might well be removed after you have signed leaving you stuck.

June 5, 2026
Unprompted review
Regus - Crawley, Gatwick Airport Manor Royal logo

Reply from Regus - Crawley, Gatwick Airport Manor Royal

Hi Antony,
I’m sorry to hear about your disappointing experience.
Ensuring outstanding value is at the heart of our services, with a broad range of options designed to suit every need and budget. The same applies to parking, for which you have been benefiting from a significantly discounted rate.
Your rate has been adjusted to reflect current market conditions, while remaining competitive and demonstrating our commitment to quality and value.
A member of my team contacted you to address your concerns but please feel free to contact me at Lorraine.brule@regus.com for any additional support.
Best,
Lorraine Brule
Global Customer Service at Regus

Rated 5 out of 5 stars

Centre Management

Centre Management are always friendly, cheerful, willing to accommodate and help with any enquiry and often go above and beyond to ensure their clients needs are well met and they have all they need to fulfil the working day.

March 19, 2024
Rated 1 out of 5 stars

Wow what can I say other than the…

Wow what can I say other than the worst, greedy company who care very little about service.
PLEASE DO NOT USE REGUS.
They will keep increasing prices mid term. Ooo we need to increase your deposit.... ooo we need to start parking charges... ooo we need to charge you to paint a wall.damagaed by their own water leek in roof.
PLEASE DO NOT USE THEM

July 18, 2023
Unprompted review
Regus - Crawley, Gatwick Airport Manor Royal logo

Reply from Regus - Crawley, Gatwick Airport Manor Royal

Hi Chris,
It’s surprising that you felt it appropriate to post a new online complaint again after we fully addressed this with you in February.
You requested to early terminate which is not possible so we declined your request; you’ve been disappointed since.
We credited the additional restoration costs in recognition of the leak that occurred. We highlighted where we had already informed you that parking is an additional cost; there was no malpractice here.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Your local team remain your key contacts and you have their details. Thank you.
Regards,
Michelle Spire
Assistant Global Customer Service at Regus

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