Regus - Dartford Admirals Park Reviews 24

Absolute shambles of a company - they entered into my offices and taken stuff out without my knowledge. We only received an apology from the managers - there is no security to their offices.

Actually a decent place! Relaxing in the crossways cafe, just had the best Chilli con carne! The lady behind the counter at the cafe is very bubbly.

This is for ladies at reception- for the past 7 months in Dartford Regus Admiral park. I have had the most wonderful time, great support and caring staff. They have been more than helpful and I often find myself stuck at reception sharing jokes just to get through the day. The ladies are wonderful and have supported me with my clients without me even asking them. They are such a helpful bunch and really, they have been an absolute pleasure to work with. Thanks Katie, Lisa and Eva for you beautiful work!

Overall, the experience is good. Watch out for year-on-year pricing increases, as they are not very transparent in this regard. Prices can seem disproportionate to inflationary changes, which may be hidden behind the guise of no parking charge and then the introduction of parking charges. This can increase prices by more than 20% per month, but this is not a regular occurrence.

The relationships with the on-site community support team in Admirals Park, Dartford, have made a massive difference to the overall experience, as they do try to support where possible. I would love to see my review move into five stars with investments in the existing estate. Things like ensuring booths are available on more sites so clients can make private phone and video calls. More community booking rooms would be fantastic, and only allowing booking access to businesses held on that site, any external bookings should be diverted to the many payable rooms. This would allow more opportunities for those on site to make use of their two-hour free booking daily, without having to stay up until 00:01 to book a space at the time they need it.

They are trying to charge me ONE YEAR after I ended my contract. All payments were made and I had nothing outstanding and now they are sending me invoices demanding money.

What makes it worse is that they don't pick up the phone unless you are a new customer.

Absolutely pathetic.

Lorraine - can you email or call me as I cannot see that refund in my account.

Lorraine - can you call or email me now they are threatening me

You are trying to charge me £320 when the invoice is for £160.

Since you can't even charge the correct amount, I have reversed the chargeback - it will take 7-10 days to get to you - worst customer service in the world.

Great Team, Fantastic Business Centre

You cannot win them all, but when our business needed temporary premises due to a delayed office move the Team at Regus Dartford were welcoming and accommodating to the business and our staff.

The Centre Manager was always on hand to resolve any issues, and her team is clearly a reflection of her excellent management skills.

The Cafe is great (although a vending machine or two wouldn't go amiss, especially after they close for the day), but as I understand it, that is down to the cafe, not the Regus team.

One of the worst companies I have ever used. They are too quick to take your rent two weeks in advance as part of their policy. Yet you would have to beg to collect your initial deposit. It has been exactly two months now we have discontinue using the office but all effort to get our initial deposit have proven abortive. First, they say they won't pay us as a result of wear and tear of the office, upon seeing the video of the office that we took when we moved in, they apologised.

Since then, we have been chasing our deposit to no avail. Their manager lacked professionalism, the staff team (except the marketing officer) don't care, no empathy at all. Inefficiency every angle.
The manager and staff team claim they don't have an email or phone number for their finance branch in Malaysia and that we can only raise ticket via email, of which no one is answering.

We would have to take our case to FCA, Financial ombudsmen or use litigation pretty soon as this is looking like daylight robbery.

My candid advise is not to use their service. No wonder their rating is bad.

I’ve been using this Regus centre regularly and have always had a great experience. The team at reception are genuinely lovely - friendly, helpful, and always greet you with a smile. It makes such a difference walking into a bright, welcoming space first thing in the morning and seeing Lisa, Katie and Mia's happy faces.

The centre itself is consistently clean, well-maintained, and has a professional atmosphere that makes it easy to focus and get work done. Whether you're in for a meeting, a day of quiet working, or something more long-term, it's a great environment.

Highly recommend for anyone looking for a reliable, friendly workspace!

I wanted to take a moment to share just how great the Regus team has been since we joined their office space. From day one, the front-of-house team has been amazing—friendly, professional, and always ready to help.

Like with any move, there were a few teething issues at the start, but the team has been incredibly accommodating and supportive throughout.

Lisa, the site manager, is an absolute delight to work with, and the front desk team is exceptional—always welcoming and efficient.

Special shoutout to Zak, who runs the kitchen area. Not only did he take the time to remember my regular order, but the morning banter with him genuinely makes coming to work more enjoyable.

Overall, it’s been a great experience, and I really appreciate the effort the team puts into creating such a positive environment.

We’ve been with Regus for several years now. After selling our business property post-COVID, we needed a quick office solution, and Regus provided that. Initially, we encountered a few issues, but over the past few years, thanks to the new management and reception staff, we’ve seen a remarkable improvement.

The team leader is incredibly hands-on – she’s not afraid to get her hands dirty, literally, to resolve any problems quickly and efficiently. The whole team is approachable and supportive, and they’ve made a real difference.

Lisa and her team are fantastic to have on hand –always helpful, friendly, and ready to assist. It’s great to have such a reliable team supporting us.

Since the existing team have been running this site there has been a great improvement in all services. Lisa and her team have done a great job. Lisa herself just rolls her sleeves up and gets stuck in. Any problems we have are addressed immediately. Can't praise the team highly enough.

Regus Dartford, has gone down hill, the staff are unfriendly and unhelpful. Some times there is no one at the reception area to speak to. The toilets are constantly blocked. The parking is a nightmare not enough spaces due to some companies having numerous spaces allocated. The Centre Manager lacks knowledge.

@RegusGlobal You're quick to slap startups with late fees, but where's our retainer fee, 45 days late? If we pay late, you charge us—why no penalty for your delay? Stop intimidating small businesses with your excuses and shady tactics. Refund us NOW! #Regus #Startup

No parking because there are so many vans in the car park that aren’t even companies based at the centre. We are paying a lot of money for spaces and when we arrive or come back from lunch there is no where to park. Two spaces where Regus people are meant to park is now changed to a specific company and we have been advised we aren’t allowed allocated spaces?

Good place to work, clean environment. Professional staff

Hi Regus.
I signed up as coworking desk in Dartford admiral park. On that period of six months their service is disaster and ineffective they never attend phone.
Also they add extra in their invoice I never even attend the building after signing and they put kitchen expenses
That’s how they treat people.

Then I decided to finish the contract I send them email that I don’t wish to renew the contract their support desk were not helpful and unsuccessful to guide me that how to end the contract.
But by email they were aware of my intention to finish the contract instead of their support service helped me to end the agreement, they automatically renew the agreement ask me to pay the amount for service I am not using they gave the reason I didnot finish the contract but I have evidence that I send them email for finishing the contract.

Company like Regus must not do this wrongful act to customer they should have other way to terminate the contract or they should renew the contract. Especially when you know the customer intention that he or she does not want to renew the contract.

They are asking me to pay £2033

They never pick call in customer service
I failed to understand what to do.

They should not chase me for money which I am not entitled to pay.
I send them emails to dept recovery team if Regus and this company dont under stand I will take every legal against them. They are completely wrong.

If some one from Regus can help me to wave of this unnecessary chargers I will be helpful

My email.

Best regards

I moved to this office a couple of weeks ago and I can’t speak highly enough about the building and more so the staff. Lisa, Gemma and Katie have been brilliant helping us transition from our previous office and have given us excellent service from day one.
A big thank you from myself and my team.

The reception staff are incredibly helpful and are always happy to help out with any issues or queries I have.

I am always greeted with a smile and all staff are extremely welcoming and friendly. Lisa is always looking to help and make the office a happier and more enjoyable environment.

Overall a very nice and enjoyable place that I would recommend to anyone looking for a work space.

Best office around. Lisa,Katie and Gemma been very helpful and been amazing

Very comfortable office