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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
Central One District, C1 Building, Level 1, N/A, Dubai, Dubai, U.A.E.
- 45232555
3.7
Average
2 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scam - Regus World Trade Center
Scam - Regus Dubai World Trade Center**
I initially booked an office space with Regus Dubai World Trade Center and encountered several issues that I believe others should be aware of before considering this service.
From the beginning, I was charged for services I did not authorize. Despite raising concerns, I was told that I had to use the office space as there were no alternatives. Furthermore, Regus placed my agreement on auto-renewal without prior notice, resulting in additional charges to my card. When I requested a refund, I was informed that I needed to pay 10,773 AED before they would process the refund. Eventually, they agreed to refund 12,540 AED but after several months, I only received 11,633 AED.
They promise to refund 12540 and took payment of 10773 for adjustment. And now they send me 117633 AED.
Throughout this ordeal, communication from Regus has been inadequate and unprofessional. My emails have gone unanswered, and the behavior of their representatives has been far from what one would expect from a reputed service provider.
Based on my experience, I strongly advise caution to anyone considering doing business with Regus Dubai World Trade Center.
August 20, 2024
Unprompted review
Reply from Regus - Dubai, DWTC District
Hello Muhammad,
I’m sorry to hear you’ve had this experience.
Upon receiving your comments, we immediately began investigating and contacted you to assist.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers. Due to various transactions on your account, there was some confusion on the billing which your centre tried to help you with.
We have now resolved the concerns and refunded the balance to you. You can expect to receive it soon if you haven’t already.
Thank you again for your feedback which helps us to improve.
Best regards,
Lorraine Brule
Global Customer Service at Regus
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