Regus - Edinburgh, South Gyle Reviews 3

I've used Regus on multiple occasions over the years in different locations around the uk. I've done hot-desking, rented a fixed co-working desk, and rented a self contained office space. Every time I go in with high hopes thinking a new location or a different agreement will make it a more positive experience but every time Regus disappoints. Nothing is ever straight forward. Examples - three months to get office furniture for the self contained office, six weeks to get an additional passkey so a co-worker can enter the building, additional charges for unasked for items, complicated invoices, poor support when querying payment issues. Blah blah blah. Don't be like me. Go elsewhere.

Terrible organisation. I am a tenant in their dirty offices at the Gyle, Edinburgh.

No heating from January to the end of February, everything about this place is bad, terrible place for a work environment.

Pay a private landlord rent, at least you are treated with some degree of respect.

From the moment you first visit, it’s a complete scam, look elsewhere, plenty of good options.

A company like Regus could not possibly have service this bad for tenants to have made so much success. Must be the Edinburgh ones that are badly managed.

The manager only apologised at the point of serving early notice as my staff had been off sick for most of the 2 months (coldest months of the year), having to work with no heating only to be handed dangerous and cheap electric heaters that would probably only good for starting electrical fires.

Terrible experience.

We received a hefty restoration fee, despite the office having had zero need for restoration. I understand this is due to a clause in the contract, but I question the ethical use of this when Regus had to do absolutely nothing upon our exit, as the office was in better condition than before our renting it, with zero items to restore (not a single mark or nail on a wall) - especially when they fail to uphold their side of the bargain with other contractual matters.

When we moved into the office, it had not been restored in the first place after the previous tenants had departed (who were no doubt charged a restoration fee too). Not only had the office not been restored from the previous tenants - with dirty walls, broken floor panels and faulty blinds - but the office furniture we agreed to Regus installing, was not there.

A month later, this furniture had still not arrived and the "restoration" hadn't yet happened either - making the office unusable for more than a month. Were we reimbursed anything by way of compensation, as would be expected on the basis of your contractual failures? Of course, the answer is "no", we weren't - and it was a complete headache to even raise the complaint at the time (which you have to do via your portal, or course, like everything else, so Regus don't have to speak to their customers). I even ended up having to chase Regus to deal with the complaint, as they gave no response to this either.

But then we get the insult of being stung with a restoration fee upon departing, despite the fact the premises is in better condition than when we rented it in the first place.

This is a terrible abuse of contract, which is enforced when it suits Regus, but not when they fail in their own obligations. Appalling business ethics.

Of course, when I called to speak to someone about this today, I was told to raise it via the portal - but guess what.... their portal isn't working today, so I guess I'll need to waste more time and suffer more inconvenience tomorrow. Pathetically poor service from the very start, to the very end!

[EDIT] Because the online portal was not working, I submitted my complaint to the business centre reception/management team by email instead. They responded 2 days later to say the portal was now up and running, so I can go back online and submit the complaint myself. The irony, of course, is this is the exact disregard for their customers which has led to the complaint in the first place. Instead of handling the complaint themselves, I now have to waste my time submitting the complaint again in a way which suits them, despite having already done so in a more than reasonable manner, after their own systems were down!

[FURTHER EDIT] Contrary to the response, our office was not furnished (at all) for more than one month after we moved in. The claim that it was usable during the entire period is false, unless you think that an entirely empty room is a usable office space! We should have been refunded for the first months rent, but were offered nothing.