While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
110 E Wayne St, 46802, Fort Wayne, IN, United States
3.6
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with Regis in Fort Wayne, Indiana, has been exemplary.
The team at this particular office space goes out of their way to make certain that all of their clients receive an exceptional experience.
I had multiple Regus offices in different states and cities. Things were good for a few months and then they went downhill quickly. I started having problems Regus tampering with my mail, invoicing me for services not rendered, denying my payments when I wouldn't pay for the services I never even used, and more. I have all the emails and recorded phone calls to prove this beyond a shadow of a doubt.
Since walking away from Regus, they have sent multiple threatening emails to try and scare/intimidate me into paying them money that I dont owe them. They have bounced the debt they claim I owe in-between different collection agencies who then also harass me for the debt even when I prove to them that I dont owe it. Regus also continues to send threatening emails even while a collection company is trying to recover the alleged debt which is extremely odd. They have done everything except take me to court for the debt because they know that I can prove that I don't owe the debt in front of a judge and get a ruling in my favor. They also know that I can prove breach of contract along with other things they don't want coming out in court and being put of official paperwork.
I could not caution anyone enough to not do business with Regus. Look up Regus in different cities and see their horrible reviews by people who had similar experiences to me. Regus has a culture of treating people poorly and in ways that I believe needs to be investigated which is exactly why I'm sending all of my evidence along with a well-written complaint to all the proper state and federal entities that can run an investigation on them and dole out punitive measures.
Update: Regus is so bad, you can't even leave reviews on most, if not all of their locations on Google anymore. They have scrubbed a large amount of the really bad reviews similar to mine from the internet. I believe this information should be taken into consideration when deciding to do business with them as well.
Reply from Regus - Fort Wayne, IN - Indiana Michigan Power Building
Hi Kent,
I’m sorry if you felt the need to escalate this.
If you have signed an agreement for a specific term, this constitutes a business commitment, and it is standard for any company to pursue the value of that agreement if it is not fulfilled.
Regarding the reviews, we do not have the ability to remove content from independent review platforms. If you believe reviews have been removed, you may wish to contact the platform owners directly.
I would love the opportunity to help further but haven’t been able to identify your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
I look forward to receiving more information from you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Office and common area is always clean. Receptionist is friendly and personable. I really enjoy the office space.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
