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Regus - Frankfurt Hanauer Landstrasse Reviews 

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TrustScore 3 out of 5

3.2

Business Center
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Hanauer Landstrasse 291b, 4th floor, 60314 Frankfurt, DE

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69710475100

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • Hanauer Landstrasse 291b, 4th floor, 60314, Frankfurt, Germany

  • 69710475100

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

2,725 reviews in the last 12 months

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Rated 1 out of 5 stars

Unprofessional Service at Regus Frankfurt AOC: A Cautionary Experience

We were clients of Regus Frankfurt AOC, and their service was very unprofessional and poor. I do not recommend them to anyone. Our mail was scanned weeks late, and they promised to send all correspondence by post, but they never did. The only way to get a response from them was by withholding payment—only then did they start communicating and addressing the issues.

We switched partners because they consistently failed to respond to our emails, even when we complained about mail not being forwarded on time. When calling their office, there were many instances when no one answered. We escalated the issues, but no solutions were provided.

April 2, 2024
Unprompted review
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Reply from Regus - Frankfurt Hanauer Landstrasse

Hi Kulle,
I’m so sorry for your disappointment.
I coordinated this matter with your centre team who explained that the mail forwarding service was stopped whenever your account was suspended due to non-payment. The service was resumed once the account was reinstated. The service is currently active, and your mail is being forwarded to you promptly.
Your centre team also confirmed that they have already addressed this matter with you a few times.
Please contact them if you need any further help.
Thank you,
Lorraine Brule
Global Customer Service at Regus

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