Hi Nathan,
I understand that you’re dissatisfied and would like to help.
We bill our customers in advance. Our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month.
Since you have signed a new agreement, you have been billed for 2 month’s retainer which is refundable and an activation fee for 2 persons in the initial invoices. These fees are charged once.
As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware, and cutlery to all customers that they can enjoy along with their guests.
For the convenience of our customers, this service will be automatically added to their accounts. If for any reason you don’t require this service, you can opt-out at any time by logging onto your online account (MyRegus.com).
Printing is a pay-as-you-use service, and it is charged according to the usage.
Your centre team has clarified to you that the desk you chose from the catalogue comes with a fee. Since you didn’t agree to pay the additional cost, they have suggested another option which you have rejected.
Your centre team has always been in touch with you and provided the necessary explanation about the charges billed to you.
You have signed an office agreement with us till 31 May 2024 to enjoy a preferential monthly fee. This is a formal business commitment, and it should be ended according to its notice period. You will be charged till the end date of your agreement.
Should there be anything further I can assist you with, please contact me directly at michelle.spire@regus.com.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus