Our experience at Regus has been amazing. The team are friendly and so helpful. The experience was so positive we have gone for hiring meeting rooms to now having a perminant office space. Massive t... See more
Location
Switch locationBreakspear Way, Breakspear Park, Suite F, Ground Floor, HP2 4TZ Hemel Hempstead, Hertfordshire, GB
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See what reviewers are saying
Great service and communication from the team in particular Rhadwana who always goes above and beyond.
Not a good first time using one of the Regus meeting rooms as a guest (one-off) user. The four-person room was cold, very small, windowless and completely plain (soulless). VERY expensive for what... See more
Company replied
very helpful member of staff tea and coffee provided lunch was fine Parking good room just big enough
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
Breakspear Way, Breakspear Park, Suite F, Ground Floor, HP2 4TZ, Hemel Hempstead, Hertfordshire, United Kingdom
- 8000608702
3.4
Average
6 reviews
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Excellent service from Rhadwana and the Team
Great service and communication from the team in particular Rhadwana who always goes above and beyond.
November 27, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not a good first experience
Not a good first time using one of the Regus meeting rooms as a guest (one-off) user.
The four-person room was cold, very small, windowless and completely plain (soulless). VERY expensive for what it was (just a table with four chairs, nothing else) and not a pleasant environment to meet in.
The contactless card we were given to get beverages we'd pre-paid for didn't work with the coffee machine and the receptionist was unable to get a replacement card. Tried to get a refund for the lack of beverages, but Regus seem to have no process for that and no email for me to use either.
Cannot reccomend them based on this poor experience.
February 26, 2024
Unprompted review
Reply from Regus - Hemel Hempstead Breakspear Park
Hi Steve, thanks for getting in touch.
I’m sorry to hear of your disappointment. You booked the most economically priced meeting room in the centre and whilst it may not have met your expectations we haven’t received any similar complaints; there are other meeting rooms within the centre and had you could’ve discussed your options with the centre team had you made your feelings known.
Your reservation was early on a Monday morning and after being closed for the weekend it can take a little time for the temperature to rise to normal levels. Our centre team were aware and provided you with a portable heater to make you comfortable.
The coffee card has been used since your booking with no issues so I can only apologise for the difficulty you had; to acknowledge this we have credited the beverage charge and please remember you were also provided with tea-bags and were able to make use of the kitchen area.
A member of my team has contacted you directly to confirm this.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Customer Service Nightmare - A Masterclass in Ignorance
I recently had the misfortune of dealing with the customer service team at Regus, and let me tell you, it was an experience I wouldn't wish upon my worst enemy. From start to finish, the level of ignorance displayed by their IT and Accounts representatives was truly astonishing.
The ignorance reached its peak when I asked a specific question about a billing discrepancy. Instead of addressing my concern and crediting back for wrong invoicing they keep charging since Aug-23 to Jan-24 and not refunded till date.
February 1, 2024
Unprompted review
Reply from Regus - Hemel Hempstead Breakspear Park
Hello Vipul,
We are very sorry for your experience.
I recognise that you had requested this service to be removed but unfortunately, it was not done as soon as needed. We’re handling it now and will update you once all the credits have been raised.
Our apologies once again. Thank you for your patience and understanding.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
very helpful member of staff
very helpful member of staff
tea and coffee provided
lunch was fine
Parking good
room just big enough
August 11, 2023
Regus Hemel Hempstead location is quite…
Regus Hemel Hempstead location is quite good and building also looks good but maintenance is very bad and no parking space available enough for all offices. Its quite expensive and not value for money.
August 31, 2023
Reply from Regus - Hemel Hempstead Breakspear Park
Hello Vipul,
thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
Your centre team are your key contacts here and they have already explained the parking options available and flagged your facility concerns to the building owner who is responsible for their repairs. They will continue to keep you updated.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Our experience at Regus has been…
Our experience at Regus has been amazing. The team are friendly and so helpful. The experience was so positive we have gone for hiring meeting rooms to now having a perminant office space.
Massive thanks to Ross and Bailey
August 30, 2023
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