Bait and switch, lack of accountability, and no customer service
If I could give this business a negative rating, I would. My experience has been extremely disappointing and raises serious concerns about the company’s integrity and business practices. I believe their process reflects a classic bait-and-switch tactic. I was shown one office space during the initial tour, but the contract listed only a suite number without clear indication that it would be a different space. Upon receiving the keys, I discovered that the office assigned was significantly smaller than what was originally shown. When I inquired about the office I had been promised, I was told it would cost considerably more.
The regional manager I dealt with in the Chicago area was unprofessional and dismissive. Attempts to escalate my concerns were blocked at every turn—I was never allowed to speak with or contact anyone from the leadership team. Even after involving legal counsel, we were continually redirected without resolution. It appears the company lacks a transparent chain of accountability.
It is deeply frustrating that a business positioning itself as a leader in luxury co-working spaces offers such poor customer service and misleading practices. I am prepared to report this experience to the Better Business Bureau and the state attorney’s office for investigation into potential deceptive business practices. I cannot recommend this company under any circumstance.
Reply from Regus - Illinois, Chicago – 110 North Wacker Drive
Hello Huong,
We are sorry that you felt it necessary to post this online review despite us fully supporting you previously.
Your claims were investigated including reviewing emails between you and our sales team that you provided to us and only found evidence that supports that you signed for the office that we provided,.
You signed on 7 November 2024 for office 25070 with a start date of 1 February 2025.
You’ve spoken with members of our leadership team and several departments who all reached the same outcome. We asked for more evidence but it could not be provided.
I can assure you that as the worlds-leading flexible workspace provider, we don't mislead our customers. The office that you have been assigned is the one you signed for. If you would like to change, your center team can discuss options with you but all relevant charges will apply. They will be happy to help you.
Best,
Lorraine Brule
Global Customer Service at IWG