Regus - Illinois, Chicago - John Hancock CenterReviews 

Both community associates, Margie and Debbie, are very professional and go above and beyond the call of duty. I highly recommend the 875 N Michigan Ave location.

I really like my office. The people who run the office, Debbie and Margie, are superb.

I’ve been with Regus for years at multiple locations in both cities and suburbs. I added a new employee that will be using my office on the days I won’t be in the office to maximize the efficiency for my current situation. Both, Margie and Debbie
worked with my new employee and made her comfortable, especially helping her with her online Regus access. Thanks again for all that you do ladies to make my life easier. Your efforts are noticed!! Thank You! Best, Stefan Rosuck

Generally, Regus has provided what was promised. Marge & Debbie are very helpful. Marge, in particular, makes the office run well.

Great staff! Great location!

What kind of services:

1. Refuse to provide due explanations?
2. No Billing Phone Numbers & Email Addresses to their clients?
3. And just continue to demand payments without due explanations?

Your explanations - Thank you. But it isn't the full story here. The whole issue had to do with your extra invoice for not setting up an Auto Pay. We have set them up but we have been paying through other payments since we didn't trust Regus Invoices that has double-taxations for all items for some reasons. And we have asked someone to get back to us and we are not even getting any response, other than demanding us only those payments, without due explanations?

Don't you think this is "bullying" and "harassment"?

I have asked the Managers at John Hancock Center to resolve this in 24 hours. If we don't hear from as usual, I will let you know here. Perhaps you can call us to settle this. It's not the money, but your sheer practice of "bullying". This is America. No one will tolerate this.

The late fees - I am sorry but we are not responsible for? Why? When you all have refused to respond to our inquiries for months? Why should we pay them when you didn't even bother to explain?? It makes no sense whatsoever!

And giving us a "runabout"....

Yes. Someone from your department, Matt, has contacted us repeating what you have here. But, when I have tried to reply, it is "No-Reply" email.

Are you guys intentionally making it impossible to communicate with your Billing department directly so that your clients end up giving up and pay in the end?

Is that the tactic? Then how come we cannot even have 1 email address and phone number but multiple emails demanding us to pay....?

And lastly, why would you even bill us with incorrect billing to begin with by adding coffee services that we didn't even use and apply for? And you make it sound like Regus has done us a favor, when it wasn't even supposed to be there??

And wasting our time to having to go back to ask for waivers....??

And we have been making payments on time each month....except for that extra invoice that no one bothered to explain until maybe a week ago....That's what I mean by a "practice of bullying".