I paid twice
I paid twice, but the website says there is an unknown error and service not available at this time. When I checked my bank account, the amount was deducted twice. I did not receive any email confirmation for those deductions.
After several emails and multiple calls from Regus team and to my bank’s help desk team, the bank told me to monitor the refund within 7 working days.
Made me feel so frustrated that online transaction can still fail like this.
I was not able to get that urgent and very important virtual office, and I need to wait for at least 7 working days to get my money back. 😔
Good thing is Regus team and my bank’s help desk staff are very patient and helpful. It is them and myself who became the victims of this technical failure.
Reply from Regus - Iloilo, Festive Walk Mall
Hi Rogel,
Thanks for letting us know about this. We’re sorry you had this experience.
We work closely with our web and app developers to provide our customers with the best possible services/online tools to easily sign up for our products and manage their accounts on the go. We have shared your feedback internally for them to review and make necessary improvements.
As confirmed by one of my team members to you, we are currently working with our finance team on the refund of your payments.
Your centre team has provided you with a new virtual office agreement since the one you purchased online was not confirmed due to the payment issue.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
If you need further assistance on this matter, please respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus