The office is very well maintained and updated -impressive for my clients. The staff has been very helpful with anything I’ve needed or had questions about. They have an app that is easy to use and al... See more
Location
Switch location3815 River Crossing Parkway, Washington Township, Suite 100, 46240 Indianapolis, IN, US
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Billing is sporadic and inaccurate. I was charged multiple times a month and each time it was over the agreed amount. I also have documentation and emails to prove price fluctuation.
Company replied
The service is always impeccable and the building is beautifully remodeled.
Excellent atmosphere, environment, and customer service.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
3815 River Crossing Parkway, Washington Township, Suite 100, 46240, Indianapolis, IN, United States
- 3178167000
2.7
Poor
6 reviews
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Billing is sporadic and inaccurate
Billing is sporadic and inaccurate. I was charged multiple times a month and each time it was over the agreed amount.
I also have documentation and emails to prove price fluctuation.
July 20, 2026
Unprompted review
Reply from Regus - Indiana, Indianapolis - River Crossing at Keystone (Office Suites Plus)
Hi Marcus,
I am sorry if you felt the need to escalate this.
Transparency is key to us, and we strive to ensure that all fees are clearly outlined.
We confirmed that you have been billed correctly every month according to your agreement.
We understand that your main concern is about the mail forwarding fee that have been charged to you. For the convenience of our customers, we provide 3 flexible mail handling options to meet your business needs at an economical flat monthly rate:
Store and Collect – Store your mail safely to collect at your convenience.
Monthly mail forwarding.
Weekly mail forwarding (this is the default option if you do not select one).
If the options above don't meet your needs, we will forward your mail the same day and a one-off forwarding fee will be applied. This was explained in the welcome email you received.
Your Community team can provide further information for each option and will be happy to make any necessary changes on your behalf.
We confirm that the mail forwarding services have been removed from your account and the charges have been credited to you.
A member of our team has contacted you to assist you further in this matter, please respond to them if you need any additional support.
Best,
Lorraine Brule
Global Customer Service at Regus
All Inclusive Office Rental!
The office is very well maintained and updated -impressive for my clients. The staff has been very helpful with anything I’ve needed or had questions about. They have an app that is easy to use and allows you to access everything you need from scheduling conference rooms, adding services, to viewing invoices.
September 1, 2024
GREAT CUSTOMER SERVICE!
May 2, 2024
Regus is a scam
Regus is a scam. They will ensure you pay them money you don’t owe once you don’t renew your lease. I leased an office space at Lakefront At Keystone, 9465 Counselors Row, Indianapolis, IN 46240, for about two years and when I quit, they refused to refund my security deposit of two months downpayment and asking me to pay them for office restoration of an office that is sparkling clean. I hardly even used the office. It was just a place I used to meet clients who want to sit down and discuss. Right now, they are adding interest to a charge for restoration of space and there is nothing to restore. Stay away from Regus. You can thank me later.
The response they have given below is all lies. The telephone was working as I never even used it. I got my own telephone line for the office from ooma.com with two extensions. I never used their telephone and it was working when I left. Not only that, the office was intact and clean. No damage. Not even a scratch. If there was a damage, I will understand but there was none. You then want to charge restoration by default when there is nothing to restore? Regus is mean, mischievous and greedy. Stay away from them if you know what is good for you.
March 31, 2023
Unprompted review
Reply from Regus - Indiana, Indianapolis - River Crossing at Keystone (Office Suites Plus)
Hi Alex,
I’m so sorry for your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you.
The late payment fees have been billed to your account since the office restoration service fee remained unpaid.
Your retainer has been offset against a part of your outstanding balance and you will be required to pay the current account balance.
Should you require further assistance in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at IWG
The service is always impeccable and…
The service is always impeccable and the building is beautifully remodeled.
August 10, 2023
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