Poor online payment management!
KL office always have issue on auto payment. 1st instance they upgraded their system, unable to retain my credit card details and I have had to fill in the details again. That’s prior to their hostile action asking for payment as if I deliberately defaulted the payment. Recently they notified me that my credit card expired but after check it out, nothing wrong with my credit card. And Even after i refill my credit card details, they still harassed me with e-mail asking for outstanding amount. It’s really non-sense and ridiculous!
Reply from Regus - Kuala Lumpur, Menara Binjai
Hello Hidayatul,
I’m sorry you felt the need to escalate this.
We recently upgraded our system which may have resulted in your previous payment methods needing to be readded; you would have been notified of this.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
You did set up an automated payment method again but it expired in May 2023 (we have provided you with evidence of this).
If you decide to add an automated payment method to your account once more (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Your Community team is your main point of contact and is available to answer any questions you may have.
Thank you,
Lorraine Brule
Global Customer Service at Regus