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Regus - Leicester Grove Park Reviews 3

•
TrustScore 3 out of 5

2.8

Business Center
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4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY Leicester, Leicestershire, GB

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8000608702

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • 4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY, Leicester, Leicestershire, United Kingdom

  • 8000608702

2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Not a good experience at all

Not a good experience at all.
Leicester Grove Park.
Nice office, but not everyone is professional. Heard bad language frequently from other offices, including shouting at times.
Management, customer service and finance teams were unavailable to talk to human to human and hide behind the app email system.

The only good thing about my experience was the reception team who were helpful, approachable and friendly. Sadly they got the brunt of management not giving a toss. They were worth much more than management teams and were worth their weight in gold.

I had numerous issues, but I know they hide behind the response that they “are sorry this wasn’t communicated to you” or “that it was in your contract” it’s all lip-service. They just care about your money. I’d definitely not recommend them.

February 19, 2026
Unprompted review
Regus - Leicester Grove Park logo

Reply from Regus - Leicester Grove Park

Hi and thank you for getting in touch.
I’m sorry you feel this way and can only apologise if the information you have been provided has disappointed you. 
I reached out to help but you stated to us privately that you wish to remain anonymous. We will of course respect your decision.
I remain available to you at lorraine.brule@regus.com should you wish to revisit this in the future. 
Kind regards,
Lorraine Brule
Global Customer Service at Regus

Rated 1 out of 5 stars

I would suggest anyone who is thinking…

I would suggest anyone who is thinking of using their services, Do not.
Absolutely useless service, the staff members, sales person or help desk, all are there to ripp you off and refuse to help outrightly.
The worst decision I have ever made, is to use their office space.

July 10, 2023
Unprompted review
Regus - Leicester Grove Park logo

Reply from Regus - Leicester Grove Park

Hi Sanjeet, I’m very sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
Upon receiving your comment, we reviewed them with your centre team and they confirmed that your main concern is about the retainer fee charged to you.
A two-month retainer fee is required for an office agreement and it is in your agreement terms.
If you need further assistance, please feel free to contact your local community manager who is currently assisting you in this matter.
Regards,
Lorraine Brule
Head of Customer Services at Regus

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