Nightmare!
I have had a nightmare of a time with them…
1. Ended up creating a second account somehow because the salesperson who sent my contract did so under a different account.
2. He then me I could delete the other account…which, when I followed his instructions, ended up deleting my whole profile… so now I can’t get access my account or contact to tech support because you have to log into their app.
3. Then I went to the office only to have a nightmare with the office staff, which included a receptionist who was getting told off in front of clients by the office director who later when speaking with me threw him and the sales guy under the bus and then told me the reason I was having a problem was because of my browser.
The solution that’s been proposed: carry around a Post-It with my account number on it.
Reply from Regus - Levallois-Perret, 20-22 Rue Marius Aufan
Hi Jonathan,
We have received great feedback about our online applications, which enable our customers to manage their accounts on the go. We are sorry if the experience is not the same for you.
Your login issue has been escalated to our IT team, and they are actively working to resolve it.
At Regus, we are committed to upholding the highest standards of integrity, respect, transparency, and professionalism in our service; we expect the same from our customers.
The team at Centre 20–22 Rue Marius Aufan, has confirmed that they have done their best to assist you with the login issue, but unfortunately, they were unable to resolve it. As a temporary solution, they suggested noting down your login details to help facilitate your future visits.
One of my team members is in touch with you in this matter. Please respond to them for further help.
Thank you,
Lorraine Brule
Global Customer Service at Regus