Regus - London, Bromley SouthReviews 

The centre staff are very helpful and accommodating and go above and beyond to resolve any issues. Bonnie in particular is very attentive, always helpful and helpful if any issues arise. When these are passed up to head office or a manager is where their chain fails to deliver but the people on the front line are doing a great job.

Worst experience ever.

The toilets are always disgusting, the ONE coffee machine they have in the entire building is never working,
The prices they now charge for their offices are absolutely ridiculous and unjustified, the sales team are a disgrace. Constantly ringing and emailing you to sign one of their dodgy contracts.
Once they get your money, you’ll never hear from them again.

Judging by all the other reviews on here, Clearly this is a repetitive issue.

Would definitely NOT recommend them to anymore.

There are much better alternatives across the Bromley region.

It is now 4 August 2025, 21:07, and I am still waiting for a refund from Regus that was promised back in January 2025. I first posted my complaint on 2 July 2025, after already waiting six months for my money. Since then, nothing has changed — except my disgust for this sham of a company has grown.

After my initial review, I was contacted by an “Area Manager” named Lorraine Blue, who asked for all my evidence and promised to get back to me. I sent everything — written proof, dates, screenshots, correspondence. And then? Silence. No updates, no resolution, no refund. It’s the same pattern I’ve seen from Regus over and over: false promises to buy time, then complete radio silence.

At this point, it is impossible to see this as anything other than deliberate, fraudulent behavior. They are holding onto money that does not belong to them, ignoring repeated follow-ups, and treating paying customers like we’re invisible. This is not “poor service” — it is theft.

I have every bit of evidence to prove my case in court — which is now my only remaining option — because clearly, Regus has no intention of honoring their agreements or following basic business ethics.

If you are even considering giving this company a penny, ask yourself: are you willing to fight for over half a year just to get back money you are legally owed? Are you willing to be ignored, lied to, and left in the dark? Because that’s what you’re signing up for.

Regus is not just incompetent — it operates like a corporate scam. I wouldn’t trust them with a paperclip, let alone a rental contract.

My experience with Regus has been appalling. Despite paying all my dues, I've been locked out of my office. This happened after an automatic renewal I was never notified of, and when I tried to cancel, I was met with complete stonewalling. I was out of the office and not utilizing the space, yet my license wasn't honored. There has been absolutely no customer service or any effort to resolve this situation. This is a predatory practice and completely unacceptable. Company Finnet Limited, please help me to cancel!

You have locked me out the office, I cannot access for two months, You keep chasing me to the same issue. Please let me speak to you to early terminiate, because I cannot access the office.

How come I cannot reply to the response.

I have had an office for the last 4 years at Regus Bromley South. My latest renewal came up and as my business needs are changing I wanted to change my contract from a permanent office to shared workspace. I went to cancel my renewal through the Regus APP and it did not work, I informed the team and showed them on site (Jay & Sarah) that it did not work and they lodged an internal query on my behalf.
I spoke with the team back in February 2025 and it was eventually logged in early March 2025, still 3 months before my contract finishes. Since then the Regus head office have done nothing to fix this issue and not taking any responsibility in confirming that I am not renewing my contract. They do not take any responsibility that their APP did not work, even though I reported this to the team at Bromley South. It is still a month before my current office expires and I have lost faith that anyone will take responsibility for my case and bring my contract to a natural end at the end of May.
I have raised this issue through the internal system myself and these are just ignored by Head Office or anyone with authority.
It has been over 2 months since this started and still the Regus Head Office have not contacted me directly about the issue. The team at Bromley South do not have the authority to correct this issue and Regus Head office will not engage with me. I find the lack of customer service from the Regus Head office to be puzzling, I work in Financial Services myself where the large companies I deal with have a complaints/issues team I can call to speak to someone. Regus appear to have nothing at all like this, so if you have an issue you have no one you can speak with.

I had a disappointing experience with Regus regarding the refund of my deposit. Upon ending my agreement, I was assured that my deposit would be refunded within the stipulated timeframe. However, despite multiple follow-ups, the refund is delayed with little to no clear communication from their team.

The lack of transparency and responsiveness is frustrating. Each time I reached out, I received vague responses and was redirected without any concrete resolution.

Signed up to Regus in August 2024, room was not ready, the staff failed to maintain the cleanliness of the room after a previous tenant had left. Floor messy with all black marks and pen written over the wall. Direct debit was setup and did not show ready for the payment to be completed hence manual payment made late, however the service was brand new. Charged a late payment fee which is out of order again as I am a new customer . Expected this down the line but not on day1.
Service levels are really bad, took approximately 1 month to try and rectify the issue however no luck still up to this day. Charged for services and now having to fight back to get them credited. If I had the choice to leave and cancel I would but management at Regus might as well hold you to ransom because this is how I’m feeling right now.

Steer clear

Excellent space, pricing and service - the team here are fantastic always happy to help (with a smile on their faces) and always get things done! Highly recommend it. 5 star !!!

We were looking for office spaces and we came across Regis. A lady helped us to view Regis spaces. She was not forthcoming in the details that she gave us, and Miss led us into believing we were showing an interest, but in doing so we were then tied down to a contract that we had no idea that we just signed for. Her whole attitude to this is very unprofessional. She has been avoiding our phone calls and messages and when we were face-to-face with her, she ignored us and went to the other side of the office. I am totally disgusted as this is not what we wanted.