Regus - London, Fleet Street Reviews 10

I had high expectations when choosing Regus, but the reality has been far from what was promised. Basic health & safety has been overlooked, the office has been unreliable, and the facilities are below standard. Even simple requests for essentials are an ongoing struggle.

On top of this, there have been issues with memberships, furniture, billing, and even a low level GDPR breach. The most frustrating part is the lack of communication. The centre manager been ignoring me for over a week, and even escalating the matter got no response.

I’ve stopped actively using the centre because I don’t feel safe and I don’t believe it reflects the standards Regus advertises.

Regus markets itself as a professional, premium service. Sadly, my experience has been the opposite.

*Update, you will see from Regus's that they are again lying, we have been asking about a refund since May! It wasn't miscommunication, it was Regus blatantly ignoring us.*

If you're a small business considering using Regus, especially the Slough Bath Road location, do yourself a favour and walk away now. Our experience has been nothing short of horrific.

We have been chasing Regus for months to return our deposit, overpayments, and rent — all of which they have failed to do. Not only have they ignored repeated emails from multiple members of our senior team, but they have also failed to adhere to basic standards of customer service, data protection, and ethical business practice. When asked how we receive our deposit, it took Slough over 4 months to reply.

Despite following every process they outlined (once we were informed of said processes) — including submitting refund forms and requests via the Regus portal — we received no communication for weeks. When they did reply, it was incomplete, dismissive, or simply a deflection. It wasn’t until we escalated matters and instructed legal action that they began to take notice.

We raised clear concerns about:

Unethical withholding of funds
Fabricated charges on deposits (e.g., painting charges contradicted by other centres)
Being forced to share sensitive bank information over insecure Excel forms
Their refusal to refund to the original payment method (against best practice and merchant rules)

City managers and directors including were all copied into communications. And yet, none of them responded adequately or acted to resolve the situation. Their silence is damning.

This is not just poor service — it’s a complete and deliberate failure of ethics, accountability, and professionalism. For a company with such scale, their treatment of small businesses is disgusting. Had we not escalated legally, I truly believe they would have continued to withhold our money indefinitely. At this point, they still owe us around £13,000. Plus further fees for compensation, late fees and other payments. They are extremely quick to charge tenants late fees, however, when it is Regus that owes you money, it is the complete opposite!

If you value transparency, professionalism, or even basic human decency – avoid Regus at all costs.

Regus have a terrible reputation in the serviced office market and our experience reflects what everyone complains about.
The service is awful - often there are no reception staff - staff are nearly always untrained as they never stay.
Even though we are long term clients in Fleet Street, people who come to reception are often told they dont know our company!
The kitchens and bathrooms are often filthy and not maintained. Disgusting!
The worst is when you leave - Regus totally take advantage and make huge charges for redecoration and lots of extra charges

There are much better providers out there.
ONLY rent from Regus if you are desperate!

AVOID at all costs

Regus promised to pay back both the deposit and the payment retainer (which they made us pay as we refused to give them ongoing authority to our bank account given their past conduct) within 30 days. They failed to do so and provided no proof that payment was made within 30 days after the end of contract. Empty promises followed in emails but no real actions.

After 9 years of working in a Regus office the relationship has gone sour. Why do they treat their long term customer so badly? its beyond me - the rent of £40,000 per year should have generated some respect, I would have thought. Always paid fully and on time. Recent events is that the receptionist required me to change my account to my home address and then told me (with a gleeful smile on her face) that this was because I would die. This was said three time, all smiling. Its awful and ghastly and on Friday 13th insensitive. When I informed her of the awful reason she had stated and that it was upsetting she failed to apologise. Why do REGUS upset their customer all the time?

Highly recommend!

The team is just amazing, they are always helpful, and every time I needed their help they promptly replied and provided it, I used the services of another provider before and it was a real headache for our business, glad that we found Regus Fleet Street for the great location, offices, and brilliant work of the reception team!