Quite possibly the worst rental company imaginable. The front desk staff smile politely, but they’re utterly ineffective and completely indifferent to the problems tenants face. Everything feels painf... See more
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I booked a co-working desk but also needed a meeting room for an hour. I was told that there were no meeting rooms available that day. However, a different person at the reception desk did offer to bo... See more
Company replied
The air conditioning in this building has not worked for at least 18 months - I wore my coat at my desk for 2 months before giving up and just WFH. I have since paid 10 additional months rent on an... See more
Company replied
Community Manager of Regus Hanover Square Mr. Szerszmidt - his reliable experience and prompt provision of solutions for customers is an asset to his employer and colleagues.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
17 Hanover Square, Mayfair, W1S 1BN, London, United Kingdom
- 8000608702
2.2
Poor
8 reviews
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The worst rental company ever
Quite possibly the worst rental company imaginable. The front desk staff smile politely, but they’re utterly ineffective and completely indifferent to the problems tenants face. Everything feels painfully mechanical and transactional. Once you’ve decided to use their building, if anything goes wrong, you’re essentially on your own. You’ll quickly discover what it feels like to be passed from person to person, with no one willing to take responsibility.
May 6, 2026
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hi Melissa,
I’m sorry to hear that you felt unsupported and frustrated during your agreement with us. As a global flexible workspace service provider, delivering a responsive communication and effective assistance to our customers is very important to us, so it’s concerning to hear that your concerns were not handled in a satisfactory manner. Our dedicated account helpdesk team is available to assist with any account, billing, or payment-related queries and can be contacted via your online account (myregus.com > ‘Help’ section). Your centre team is also available to help you with all of your concerns. Alternatively, you also can query our AI bot ‘Aurora’ directly from your online account.
I would like to help you in this matter, but you have posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so I can assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
DO NOT TAKE SPACE HERE
The air conditioning in this building has not worked for at least 18 months - I wore my coat at my desk for 2 months before giving up and just WFH. I have since paid 10 additional months rent on an unused office - the cherry on the cake was that while I was not using it, Regus emptied the office, threw all my equipment away and leased it to someone else (while still charging me). DO NOT TAKE SPACE HERE
Edit 13.02.26: The response from Regus below is factually incorrect
January 28, 2026
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hi Rupert,
I’m so sorry for your dissatisfaction.
Your centre team confirmed that arrangements are being made for the HVAC system to be repaired, and as a temporary solution, all customers are provided with portable fans and heaters according to the seasonal change.
One of your colleagues has returned the keys to your office and confirmed that he will not be returning on 28 January 2026. Believing he is acting on your behalf, the centre team permitted the new customer to set up the office after 28 January 2026. We recognise that this situation arose from a misunderstanding on our part and sincerely apologise for the inconvenience caused.
The centre team has confirmed that only one can of paint was found in your office, and no other items were recovered.
We would like to resolve this matter amicably, and one of my team members has contacted you with further details. Please respond to them for further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus
BE ALERT! Before renting an office at 17 Hanover Square
**BE ALERT! Before renting an office at 17 Hanover Square**
Speaking from my own experience, this building has been one of the most frustrating and poorly managed places I’ve ever worked in. The management felt completely irresponsible, and the manager in particular was extremely rude and dismissive. Sending multiple emails and reminders about urgent issues but she often wouldn’t respond at all, even when the problems were affecting our ability to run our business.
We dealt with a major water leakage from the second-floor bathroom, where filthy water poured into our office and even down to the first floor. It was a disgusting mess, and unbelievably, it took them more than two weeks just to dry the carpets. No temporary workspace, no solution, no urgency — nothing.
From over a month, our office is having problem with lights, and despite reporting it again and again, no one from management has taken any action. Working in the dark is completely unacceptable, yet they still ignore the situation.
On top of that, we’ve been experiencing constant internet problems — even though we pay separately for it — and the service barely works. Security is another huge issue: the main door is often left wide open, allowing anyone to walk in without a card. The lifts are almost always under maintenance, making it a daily struggle just to get to the office.
Overall, based on my experience, the building is mismanaged, unsafe, and completely unreliable. I strongly warn anyone considering renting here to think twice and investigate these issues thoroughly before committing.
October 15, 2025
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hi Aakash, I’m sorry if you felt the need to escalate this.
Upon receiving your comments, we immediately check them with your centre team. They confirmed the issue was traced to a pipe-related problem. A full descaling throughout the building was carried out to resolve it, and we apologise for the inconvenience caused during this process.
Deep cleaning of the carpets and stairs has already been completed. We had also offered alternative office spaces multiple times to minimise disruption but did not receive a response from you on this.
The light malfunction was due to the earlier leakage affecting part of the office. Since the alternative room offered was declined, our team provided lamps to ensure your workspace remained usable.
One lift is currently out of order and is awaiting a replacement part. The other lift remains operational, and we will continue to monitor the situation until repairs are completed.
The health and safety of our locations, as well as the welfare of all visitors, customers and staff members, are of paramount importance to us. I have escalated your security and internet concerns to your local Regus team who will investigate and send feedback shortly. Our team is actively checking on this and will contact you directly with updates and assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus
Complaints
Subject: Formal Complaint – Unprofessional and Intimidating Conduct at Hanover Square Reception
Dear Sir/Madam,
I am submitting a serious complaint regarding the conduct of two reception staff members at Hanover Square.
During my visit today, I was spoken to in an extremely rude, dismissive, and unprofessional manner. One receptionist ignored my initial question, picked up the telephone, and failed to respond until I asked again. This was unnecessary and discourteous. Another receptionist then said to me, “You’ve been here 100 times, just go upstairs,” in a severely disrespectful, underestimating, and dis-honouring tone.
Their behaviour completely ignored basic customer satisfaction, care, and consideration towards me. I felt intimidated, unsupported, and placed under severe and unnecessary pressure.
No one seeking assistance or information should be spoken to or treated in this way. I request that this incident is formally acknowledged for the severe supressive circumstances: undue pressure and well-being threat, reviewed, and that appropriate action is taken to prevent this from happening again.
Kind regards
November 6, 2025
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hi Hon,
I’m very sorry to hear of your disappointment.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience.
I sincerely apologise for any inconvenience caused and have asked the line manager of your Regus location to investigate this as a priority. At Regus, we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities.
I would love to help you, but I haven’t been able to identify your account. If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
I've experienced poor service…
I've experienced poor service from this company. The process of transferring to another office has been handled unprofessionally. I would consider deleting this negative review if there is a notable enhancement in their service quality. It's shocking to pay so much for such inadequate service.
January 10, 2024
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hello,
It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.
We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.
You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.
If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.
Regards,
Michelle Spire
Assistant Global Customer Service at Spaces
Waiting for a transfer to another…
Waiting for a transfer to another office but extremely unhelpful. Paying nearly £5,000 per month and it takes weeks for people to respond despite chasing. Unbelievably unprofessional, you're better off using another office provider who treat their customers with basic decency.
January 18, 2024
Unprompted review
Reply from Regus - London, Hanover Square - No 17
Hello,
It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.
We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.
You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.
If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.
Regards,
Michelle Spire
Assistant Global Customer Service at Spaces
Meeting rooms and wrong charges
I booked a co-working desk but also needed a meeting room for an hour. I was told that there were no meeting rooms available that day. However, a different person at the reception desk did offer to book a meeting room for me, although I was charged higher rate for out of office use whilst the meeting room was used for a meeting during office hours from 15:00 to 16:00.
August 30, 2023
Reply from Regus - London, Hanover Square - No 17
Hello Nataliya,
We’re sorry if there’s been confusion regarding your recent meeting room booking.
You’ve mentioned that you used the office from 15:00 to 16:00 but our records show that it was booked from 17:00 until 18:00.
My team have contacted you now and will continue to investigate and assist you. Thank you for your feedback.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
Community Manager of Regus Hanover…
Community Manager of Regus Hanover Square Mr. Szerszmidt - his reliable experience and prompt provision of solutions for customers is an asset to his employer and colleagues.
July 14, 2023
Unprompted review
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