Deceitful and Predatory Tactics – Avoid This Property at All Costs
My company signed a six-month contract at a somewhat reasonable rate. As the end of the term approached, we wanted to extend for a longer period, something that normally comes with a lower monthly rate. We explicitly opted online not to auto-renew and made multiple requests to speak with someone about extending on better terms.
For more than a month, the team was unresponsive, evasive, and utterly unhelpful. Then, without our consent, our contract automatically rolled into a month-to-month agreement with a 30%+ price increase. Over a month later, we still can’t get anyone to discuss a fair long-term renewal, yet we’re being grossly overcharged. Particularly unhelpful and deceitful were the area manager and site manager.
As a test, I submitted a fresh enquiry through the website for a new rental. Within 48 hours, I was bombarded with over 15 sales calls, and offered a four-month contract at 25% less than our original six-month rate. That’s right: new customers get far better deals while existing customers are exploited.
Meanwhile, the facilities have gone downhill fast. Examples: a faulty, deafening fire alarm system that goes off repeatedly and wrecks calls and meetings; one of the two lifts broken for over three months; filthy bathrooms. The list is long and shameful.
This place is a textbook case for a class action lawsuit. Any ambitious lawyer could make a name for themselves here.
Reply from Regus - London, Tottenham Court Road
Hi Tom,
I’m so sorry for your dissatisfaction.
I understand that your main concern is about the renewal price increase. The renewal price is set according to the prevailing market rate, and it cannot be changed.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. According to our history, you received these emails on 09 and 23 April 2025 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com).
When your agreement was renewed, we confirmed it to you on 01 May 2025. You can check these emails in the Account > Documents section of your online account.
This matter has now been resolved positively by one of my team members. Please respond to them for further help.
Your concerns related to the centre facilities have since been addressed by your centre team.
Thank you,
Lorraine Brule
Global Customer Service at Regus