Catastrophic.
Catastrophic.
No support, recurring billing problems, completely dehumanized atmosphere.
Repeated billing problems (and hidden charges) are a real issue. With a support team that does nothing but talk, you quickly find yourself in irritating situations.
What's more, collection methods are extremely aggressive: you'll receive a lawyer's letter within a week if there are any payment problems.
In short, a 2-speed system that's not at all suitable if you want to enjoy peace of mind.
In short: 0 customer relations.
Reply from Regus - Loulé, Quinta do Lago
Hello Jerome,
We are sorry for any inconvenience you’ve experienced.
You had a Portuguese-based Membership but then wanted to amend it to a French-based one. Our sales team correctly assisted you in signing for a new one, however, due to a loading error, this second agreement was added to the original account causing your invoices to continue in Portuguese. We have since identified this and are in the process of resolving it with you directly.
You can always contact us through the ‘Help’ section of your online account (myregus.com) and we will respond to you, as I see we have done on the previous times you contacted us.
We shall update you directly with the final updates, thank you.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
