Regus - Milton Keynes Midsummer Court Reviews 11

An amazing experience thanks to the fantastic team at Regus Midsummer Boulevard!
I've been using the office space for more than 2 years and renewed my contract recently and I can't recommend it enough. The staff are incredibly friendly, helpful, and always go above and beyond to ensure everything runs smoothly.
A special shoutout to Nadia, Jasmine and Jo who are always cheerful and ready to assist with a welcoming smile. Their professionalism and unwavering support make a real difference to the working environment.
The facilities are great and always clean, but it's the team that truly makes this location a 5-star experience.

From Free‑Month Promise to Debt Collection – A Cautionary Tale”

I signed a one‑year contract with Regus in September after being assured that the first full month (October) would be free. The contract comments even state that the 1st month’s office fee is waived. Despite this, Regus invoiced me for October, refused to honour the free‑month promotion and has since added late fees and threatened to report me to credit agencies if I don’t pay £489.19.

Regus’s community team acknowledged there’s no clause specifying how promotions are applied, yet they insisted the free‑month offer could be pro‑rated across September and October. When I disputed the invoice, I was met with generic responses and now an escalated debt‑collection notice. This heavy‑handed approach over a misapplied promotion feels unfair and undermines trust.

If you’re considering Regus, make sure every promise is in writing and be prepared for unexpected charges. I’ve reported this issue to the Competition & Markets Authority and Trading Standards and hope Regus will resolve it fairly.

Used to be a good business providing real service to other businesses - seems to have transformed into a scam
AVOID AT ALL COST

Edit (after ridiculopus reply below):
you are a criminal orgnaization and i will do all i can to expose you to the public

The money you are refusing to refund - your biggest mistake EVER

CRIMINALS

Very disappointed with extremely high painting charges for a couple of minor marks on the wall.

One star is too much. an £82 per month contract has now become £265 for a business requirement that we do not need.

UPDATE
Lorraine can you advise when we were offered a “de-registration” option?
We were tied into another contract as we apparently missed the chance to opt out. The options given were to pay up a year’s worth of office charges - it’s sickening that you treat small businesses this way. Furthermore it’s ridiculous that you come and even try to defend their stance. We’ve asked to meet with the centre team - NO RESPONSE!! We’ve requested for information confirming that signage is now a legal requirement - NO RESPONSE so please do not come on this platform and respond that it was well communicated. Your team’s communication from your Milton Keynes office is threats to restrict our service when we do not even have the necessary information for the extortionate increases.
I’ve asked for your monitoring body to make a formal complaint- NO RESPONSE.
I’ve advised the team of several instances where our mails were mixed up and we were given mails of others - that too was defended. When we were signing up - you chased us like you’re the best thing in the office space now no one is available for a meeting.
Others should beware.

We have used Regus for a number of years now and have always found the reception staff very helpful and friendly. The offices are are always clean and the standard of equipment is good too.

The company I work for was renting our 2nd office space with Regus in Central MK, I had a parking space paid for in the adjoining car park on several occasions I had cars parked in my space & when reporting this to reception was told to park in one of the other spaces, on one occasion I did this & received a parking fine of £170 I emailed the Manager who eventually looked into it, the response I finally received was that the car park company has changed & I need to contact the new one but didn't give me the details by this time it had gone to solicitors in the end my daughter paid the fine, I asked Regus to refund me this money but have since been ignored I'm guessing as we have left the building as it was becoming a total joke.

Your response is not accurate my situation didnt affect your staff at all they told someone to park in a parking space that was paid for by my company, no ownership at all, I understand that you couldnt get the fine revoked but as it was Regus' fault the money I paid (£170) should be returned to me by your company??

Our contract expired on February 1st, but we still haven't gotten our deposit. In contrast to what the contract says, the deposit will be returned thirty working days—that is, sixty working days—after our contract expires. Nobody is responding to our repeated requests for the deposit or providing an explanation for why we haven't received it.

Bad Experience;

On the day we were meant to move in the furniture we ordered haven't arrived, we had to wait for more than 10 days. Site manager wasn't helpful, wouldn't speak to us to get this sorted. we had a contract with them for about a year, the lift in the building never worked or the main entrance door, again no communication sent out to alert customer of the issue. After our contract they are now refusing to return our deposit, despite paying off all the invoices including the cleaning charges.
The manager will only speak to you when your contract has ended and try and force you to renew

Great company to hire office space. Nothing is too much for the staff and the offices are bright and very clean. I will be using them all the time for office space and training rooms.