Have been waiting for an account credit for 3 weeks, no response from property manager
My office was located at: 2640 Eagan Wood Dr. Eagan MN 55121. I have been waiting for approx. $1500 to be credited back to my Visa card for inadvertent over charges by Regus. The City Manager, has not replied to my last email from Nov. 30, 2025 regarding this credit. She has been very unresponsive. I may have to contact an attorney if I don't hear back from her about crediting my account in the next 2-3 days. Other than the billing, It's import to know that Regus charges a "Restoration fee" of $5.75/square ft. no matter how long you have the office. It's in the fine print of the contact. This absolutely should be verbally disclosed by the leasing rep. It was over $800 I didn't expect to pay. Other than that, the office was clean and I was able to conduct my business.
Reply from Regus - Minnesota, Eagan - Grand Oak I
Hello Theresa,
We’re sorry to hear of your dissatisfaction and appreciate you sharing your concerns.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs.
A member of my team has contacted you now to clarify again and we will assist you further directly.
Regards,
Lorraine Brule
Global Customer Service at Regus
