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Regus - Missouri, Kansas City - Zona Rosa Reviews 

2
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TrustScore 3 out of 5

3.0

Business Center
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7280 NorthWest 87th Terrace, Pairie Point-Wildberry, Suite C-210, 64153 Kansas City, MO, US

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8168417700

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • 7280 NorthWest 87th Terrace, Pairie Point-Wildberry, Suite C-210, 64153, Kansas City, MO, United States

  • 8168417700

3.0

Average

TrustScore 3 out of 5

2 reviews

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3.0

All reviews

(2)

2,775 reviews in the last 12 months

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Rated 1 out of 5 stars

The Salesperson was not honest about…

The Salesperson was not honest about fees and stated he met me in person to go over the contract and explained all of the fees and if he did not I should have read them for myself. I never met the salesperson in person.

I don't trust a company where the sales people are so use to their rehearsed speech. I would not recommend your company at all for a work space environment.

June 11, 2024
Regus - Missouri, Kansas City - Zona Rosa logo

Reply from Regus - Missouri, Kansas City - Zona Rosa

Hi Shirley,
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I understand that you’re unhappy with the office restoration service fee charged to you. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement; it is a valid charge. On behalf of your salesperson, I’d like to extend a full apology if this wasn’t explained to you.
If you need further help in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus

Rated 2 out of 5 stars

Restoration fee for a <2 months rental

The management of the Zona Rosa office is fantastic - kudos to them. They are a great team and make the office a place that is very much conducive to getting work done.
What has completely alienated me is that when the rental agreement was negotiated, the Sales Manager never informed me of a restoration fee (and unfortunately I did not see it in the fine print of the agreement). After a week of discussing with no progress being made and to avoid late fees, I have paid this invoice. Mind you, this is for a <2-months rental...
I have now learned that I will be needing an office for at least 3 more months but given the Sales Manager's/his management's inflexibility, I have now rented an office from one of your competitors. So, Regus gained $423 in "restoration fee" and lost $1,989 (3 months worth of rent)...this shows that short-term gain is not worth it.

May 17, 2024
Regus - Missouri, Kansas City - Zona Rosa logo

Reply from Regus - Missouri, Kansas City - Zona Rosa

Hello Stephan,
We’re happy to receive your positive feedback but are sorry that it could not continue through your whole time with us.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use.
We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
Thank you again for your business. We wish you all the best moving forward.
Regards,
Lorraine Brule
Global Customer Service at Regus

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