Lets fix the coffee machine we are paying for
The first thing is coffee machine broke for 6 months and we are still paying for it.
There has been confusion of availability of rooms.
For 6 + years I used Lindbergh and Spirit. I have used neither in last 6-7 months. Always the community room or an unoccupied office with a desk and scattered chairs
Reply from Regus - Missouri, St. Louis - Chesterfield
Hi Anthony,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus