Security Deposit Refund Issues
After 2 years of renting office space at the Morrisville,NC facility, I followed my contractual obligation to notify them via the onsite admin as well as the app 30 days in advance of my March 31st end date.
As of May 1st they had not processed the requested refund and there is no person to contact in billing or finance, you are only instructed to submit a ticket. After almost a dozen emails as of May 22nd there is still no refund.
Their business practices are questionable, termination is a nightmare and they seek every opportunity to price gouge if the contract gets renewed.
My advice is shop around, and if you can find an alternate provider use them instead of Regus, I would never lease space from them again.
Update as of June 9, 2026
The deposit issue was resolved successfully by the customer service team which was a pleasant surprise in their attention and responsiveness throughout this process. Overall I would give the company high marks on the overall office experience, location availability and access but support needs some improvements.
Reply from Regus - NC, Cary - 15000 Weston Parkway
Hi Kon,
I’m very sorry to hear of your disappointing experience.
We recognise the importance of your retainer refund and acknowledge that our standard timeline was not met in this instance. For this, we deeply apologise. Due to an unforeseen issue with your payment, it had to be rerun which has caused this delay.
A member of my team has already contacted you and has provided a resolution that I hope meets your satisfaction.
Best,
Lorraine Brule
Global Customer Service at Regus
